Anthony Henry
Brooklyn,USA
Summary
Dedicated and knowledgeable Operations professional with over nine years’ experience leveraging quality assurance, client relations, and project management to achieve organizational success. Proficient in implementing process improvements with key stakeholders to ensure business excellence. Adept at collaborations, analyzing company needs, and establishing client rapport to meet organizational objectives. Willing to relocate to: New York, NY Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Community Information Specialist
Streetlives
Brooklyn, NY
03.2022 - Current
- Conducted thorough validation and curation of location-based data to enhance the YourPeer tool's public service offerings.
- Developed and executed strategies for sharing tool information with potential users, aimed at expanding the platform's user community.
- Guided users in effectively utilizing tool functionalities. Addressed user inquiries and resolved issues to enhance overall experience. Fostered a supportive environment for user engagement and satisfaction.
Digital Design Research Board Participant & Administrator
Streetlives
New York, NY
12.2020 - 03.2022
- Managed administrative tasks for board members, serving as a liaison with the CEO and city officials to support organizational objectives.
- Developed and aligned group agenda and goals in partnership with CEO to drive organizational success.
- Coordinated planning and preparation of bi-monthly check-ins, panels, and workshops to facilitate stakeholder engagement and information sharing.
- Contributed to board evaluations by offering feedback focused on improving outreach and assistance for those with firsthand experiences of homelessness.
Operations
Legacy College Prep Charter School
Bronx, NY
01.2020 - 07.2020
- Oversaw recruitment initiatives for students in grades 6 through 9 for the 2020-2021 school year.
- Developed, translated, and distributed flyers, letters, presentations, and various media for families, students, and staff.
- Coordinated with operations team to ensure smooth execution of school systems, encompassing arrival, dismissal, lunch, testing, and after-school programming.
- Oversaw assigned projects focused on refreshing staff environments and improving storage solutions for maximum efficiency.
Residential Project Manager
Paintzen
New York, NY
06.2019 - 10.2019
- Achieved timely completion of residential painting projects through effective logistics management. Streamlined preparation of insurance documentation and job scheduling. Optimized procurement of supplies and strategically assigned painters to projects.
- Facilitated cross-departmental coordination among finance, operations, technology, and sales teams to optimize customer interactions.
- Achieved successful management of customer accounts and paint projects across diverse regions including NY, NJ, DMV, Chicago, San Francisco, Los Angeles, DFW, Portland, and Seattle.
- Facilitated issue tracking and collaborated with cross-functional teams to develop effective solutions.
- Coordinated and executed office-wide initiatives to promote inclusivity, exemplified by the first Paintzen Pride Month celebration.
Registrar
Democracy Prep Public Schools
New York, NY
07.2018 - 03.2019
- Oversaw the organization and preservation of student files, maintaining accuracy across physical and digital systems.
- Oversaw scholar enrollment processes, including management of new student registrations and withdrawals.
- Managed student health compliance, student transportation, and attendance monitoring and intervention systems
- Engaged with school operations team to ensure efficient and effective management of school systems.
Operations Manager
Success Academy Charter Schools
New York, NY
08.2016 - 02.2018
- Successfully streamlined systems implemented in Ops Coordinator role; resulting in increased efficiency in areas such as the fulfillment of supplies and ordering for the entire school as well as management of school-wide scholar/staff technologies
- Achieved 96.58% on initial '17-'18 Systems Checks Audit and 99.01% on the Network deliverables tracker for the '16-'17 year by collaborating with Business Operations Manager and Ops team to drive school standards of excellence in Operations
- Assumed BOM responsibilities when BOM was out of the building, serving as School Operations point person for both on and off-site stakeholders in addition to handling operational emergencies
- Maintained effective relationships with third-party vendors (e.g. tech and food vendors) and co-located building partners
- Onboarded and managed direct report; ensuring acclimation to work culture, policies, procedures
- Launched programming to support scholars emotionally and academically e.g. Let's Get Organized (LGO), Peer Mentoring Program, Harlem East Real Talks
- Collaborated within Network by shadowing BOMs and other Operations members to learn effective Operations management and share best practices
Education
B.A. - International Comparative Studies
Duke University
Durham, NC05-2015
Skills
- Proficient in Microsoft Office Suite
- Proficient in Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Operational efficiency management
- Language Skills: Proficient in French & Spanish
- Event Planning
- Financial budgeting
- Supply Chain Management
- Skedula
- GoGuardian
- Trello
- Social Media Management
- Student Information Systems (SMS)
- Tech Management & Troubleshooting
- Salesforce
- Periscope
- Kickboard
- ZenDesk/Ticketing Platforms
Affiliations
Prep for Prep June 2001 to Present
Languages
French - Intermediate
Spanish - Intermediate
Timeline
Community Information Specialist
Streetlives
03.2022 - Current
Digital Design Research Board Participant & Administrator
Streetlives
12.2020 - 03.2022
Operations
Legacy College Prep Charter School
01.2020 - 07.2020
Residential Project Manager
Paintzen
06.2019 - 10.2019
Registrar
Democracy Prep Public Schools
07.2018 - 03.2019
Operations Manager
Success Academy Charter Schools
08.2016 - 02.2018
B.A. - International Comparative Studies
Duke University