Summary
Overview
Work History
Education
Skills
Additional Information
Work Preference
Quote
Timeline
OfficeManager

Savannah Cruz

Greer,SC

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Night Auditor

Hilton Hotels
09.2021 - Current
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Trained new staff members in customer service techniques and hotel operations.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Operations Contract Admin for Federal and USPS contracts

Gordian
02.2020 - Current
  • Coordinated contract documents for new (and renewal) Federal and United States Postal Service contracts worldwide.
  • Ensuring proper data entry for contracts as well as post award activity
  • Worked well in a team setting, providing support and guidance.
  • Customer & Technical Support resolving issues
  • Provided professional services and support in a dynamic work environment.
  • Helped deploy system enhancements to improve field operations.
  • Executed tactical operations with accuracy and control.
  • Tier 1 & 2 Technical Support for e4clicks software
  • Technical troubleshooting across multiple product platforms to aide contractors and account managers with report or technical issues
  • Exceeded KPI’s quarterly
  • Strong client relations with contractors and account managers, creative problem solving and escalating tickets to proper channels
  • Ensuring first call resolution and customer satisfaction surveys to use for process improvement
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Gained strong leadership skills by managing projects from start to finish.

Chat Support Representative

Asurion
05.2019 - 02.2020
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Sought ways to improve processes and services provided.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved accounting, service and delivery concerns.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Advocate

Verizon Wireless
04.2015 - 05.2019
  • Helped large volume of customers in call center atmosphere every day with positive attitude and focus on customer satisfaction and first-call resolution.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Completed opening and closing functions to meet operational needs.

Education

Associate of Applied Science - Criminal Justice

Greenville Technical College
05.2012

Certificate - Law Enforcement Training

Greenville Technical College
05.2010

Certificate - Forensics

Greenville Technical College
05.2010

Skills

  • Organizational abilities
  • Client Communication
  • Deadline Management
  • Employee relations and conflict resolution
  • Problem-Solving
  • Customer Service
  • Scheduling Coordination
  • Operational Efficiency
  • Organizational Management
  • Goal Setting
  • Client Relationships
  • Schedule Management
  • Project planning

Additional Information

Additional work relevance and professional references available upon request.

Work Preference

Work Type

Full TimeInternship

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceWork from home optionFlexible work hoursCompany CultureStock Options / Equity / Profit SharingHealthcare benefitsTeam Building / Company Retreats4-day work week

Quote

Growth demands a temporary surrender of security.
Gail Sheehy

Timeline

Night Auditor

Hilton Hotels
09.2021 - Current

Operations Contract Admin for Federal and USPS contracts

Gordian
02.2020 - Current

Chat Support Representative

Asurion
05.2019 - 02.2020

Customer Service Advocate

Verizon Wireless
04.2015 - 05.2019

Associate of Applied Science - Criminal Justice

Greenville Technical College

Certificate - Law Enforcement Training

Greenville Technical College

Certificate - Forensics

Greenville Technical College

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Savannah Cruz