Savannah Duffield

While on my career break, I’ve actively sought out parenting resources, attended workshops, and read extensively. Lifelong learning is a mindset I carry forward.

Parenthood demands patience, empathy, and emotional intelligence. I’ve learned to remain calm under pressure and understand different perspectives.

• Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.

• Exemplified exceptional multitasking abilities by seamlessly transitioning between various chat platforms and internal systems during conversations with customers.
• Gained comprehensive knowledge of the industry and company to effectively convey the features, benefits, and pricing of cruise products.
• Consistently met or exceeded monthly key performance indicators.
• Maintained high levels of data accuracy by accurately logging all interactions into the CRM system (Salesforce) following company guidelines.
• Increased sales conversion rates by 33%; proactively identifying customer needs and recommending appropriate products or services.
• Top Performer for number of bookings in Q3 of 2022.

• Ensured tables were well-equipped, leading to a 5% increase in table turnover.
• Collected payments accurately, maintaining a 100% error-free transaction record
• Processed payments promptly contributing to a smooth dining experience for guests.

• Front Desk Agent - 10/2017-11/2018
• Earned promotion to Front Office Manager for providing exceptional service, nurturing authentic guest relationships, and maintaining a consistently positive demeanor
• Demonstrated adaptability during peak periods or unexpected staffing shortages by effectively handling multiple tasks simultaneously without compromising service quality.
• Named National Lighthouse Award Winner 2018 - recognized for ranking in the Top 5% for quality, guest satisfaction, and business performance.

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Consistently surpassed daily sales goals and add-on product quotas, placing in the top 10% of the district.