Savannah Gill
McAllen,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative SR-Lending Spanish
PNC Bank
McAllen, TX
02.2022 - Current
- Educate customers on product knowledge/ management while utilizing the Cares model.
- I decipher notes/documents and provided appropriate solutions with accurate turn around times.
- Assisted with the Acquisition of hundreds of mortgage and loans
- Mitigate risk and document complaints.
Customer Service (Bilingual Spanish)
PNC Bank
McAllen, TX
10.2021 - 02.2022
- Answered incoming calls, providing frontline customer support or assistance with Online banking, credit cards and general customer service.
- assisted with the BBVA integration helping transition hundreds of clients using the Cares model.
Customer Service Representative
Atento BBVA
Pharr, TX
03.2017 - 10.2021
- Services thousands of clients using the first call resolution model
- Trained and excelled in all lines of business : Customer Service, Online Banking , Credit Cards/ Rewards, Loans/ Mortgage, Client Card Fraud, Premiere, and One Team.
- served as a mentor to new hires
Education
GED -
South Texas College
Mcallen, TX07-2011
Skills
- Product Knowledge
- Active Listening
- Complaint Handling
- Reading Comprehension
- Multi-Task Management
Accomplishments
- Top Performer Award December 2023
Certification
- Teacher Aid Certificate
Affiliations
- Photography
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative SR-Lending Spanish
PNC Bank
02.2022 - Current
Customer Service (Bilingual Spanish)
PNC Bank
10.2021 - 02.2022
Customer Service Representative
Atento BBVA
03.2017 - 10.2021
GED -
South Texas College
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