Savannah Guthery
Okarche,Oklahoma
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Inbound Call Center Representative
Costco
01.2024 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved high satisfaction rating.
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
Outbound Call Center Agent
Unified Global Solutions
08.2021 - 12.2023
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Set up appointments with interested customers according to schedule availability.
- Utilized sales techniques to build customer interest and close sales.
Library Assistant
Library Of Bryan Tx BOP
06.2020 - 08.2021
- Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Offered basic reference assistance to support information needs.
Call Agent
Vo-Care
05.2018 - 06.2020
- Implemented targeted cold-calling strategies that led to an increase in qualified leads generated per day.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Team Lead
Education
GED -
Federal Bureau of Prisons
Bryan, TX09.2018
Skills
- Call decisioning
- Order and Refund Processing
- Customer Support
- Up-selling techniques
- E-commerce
- Call Center Operations
- Problem Resolution
Timeline
Inbound Call Center Representative
Costco
01.2024 - Current
Outbound Call Center Agent
Unified Global Solutions
08.2021 - 12.2023
Library Assistant
Library Of Bryan Tx BOP
06.2020 - 08.2021
Call Agent
Vo-Care
05.2018 - 06.2020
GED -
Federal Bureau of Prisons
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