Savannah Harold
Hanford,CA
Summary
Dynamic professional with a proven track record in customer service and cash handling proficiency, honed at Panda Express and DD's Discount. Skilled in multitasking and organization, I excel in fast-paced environments, ensuring high levels of customer satisfaction. Expert in training new staff and implementing up-selling strategies, I bring a positive demeanor and a strong work ethic to every role.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Panda Express
Hanford, CA
07.2019 - 10.2022
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Provided take-out services to customers who preferred to dine offsite.
- Greeted customers and provided friendly customer service.
- Enforced safety protocols within the restaurant environment at all times.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Bussed tables between courses, loading and unloading trays to expedite service.
- Answered phone inquiries, taking reservations and providing information as needed.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Performed cash and inventory orders on the company computer using the provided computer program.
- Assisted with onboarding and interview process.
Sales Associate
DD's Discount
Hanford, CA
04.2019 - 01.2020
- Restocked shelves as needed to ensure sufficient inventory levels.
- Answered incoming telephone calls to provide store, products and services information.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Hanford Adult School
Hanford06-2018
Skills
- Up-selling strategies
- Attention to detail
- Multitasking and organization
- Professional appearance
- Cash handling proficiency
- Problem-solving
- New staff training
- Positive demeanor
- Customer service
- Strong work ethic
- Time management
Timeline
Front of House Employee
Panda Express
07.2019 - 10.2022
Sales Associate
DD's Discount
04.2019 - 01.2020
High School Diploma -
Hanford Adult School
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