Savannah Hill
Greenville,OH
Summary
Proven leader and efficient team player, excelled in housekeeping and customer service at Residence Inn Marriott, enhancing guest satisfaction and maintaining immaculate facilities. Skilled in chemical handling and multitasking, significantly improved operational efficiency. Demonstrated exceptional communication, ensuring smooth team collaboration and effective problem resolution.
I am a fast learner! I love learning new things and am excited to learn!!
Overview
5
5
years of professional experience
Work History
Housekeeper
Residence Inn Marriott
Troy, OH
10.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Overnight Stocker
Kroger
Greenville, OH
01.2023 - 10.2023
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained neat, organized stockroom free of hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
Crew Leader at Pakasak/subway
Pakasak
Arcanum, OH
02.2020 - 01.2023
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
Education
Associates Radiology - Radiographic Technology
James A Rhodes State College
Lima, OHSkills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Cleaning techniques
- Customer service-focused
- Excellent oral and written communication
- Physically strong
- Chemical Handling
- Time Management
- Multitasking and Prioritizing
- Supply Stocking
Timeline
Housekeeper
Residence Inn Marriott
10.2023 - Current
Overnight Stocker
Kroger
01.2023 - 10.2023
Crew Leader at Pakasak/subway
Pakasak
02.2020 - 01.2023
Associates Radiology - Radiographic Technology
James A Rhodes State College