Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Savannah Jones

Salem,IN

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Patient focused care.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Surge Support Analyst-Contract

Mastech Digital-Vendor for Deloitte
05.2024 - 03.2025
  • Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
  • Compute benefits based on eligibility determination.
  • Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.
  • Read, understand, apply, and explain detailed regulations and policies.
  • Perform basic arithmetic functions.
  • Manage time efficiently by establishing priorities in accordance with importance of deadlines.
  • Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.

Advanced Medical Support Assistant

US Department of Veterans Affairs
10.2023 - 05.2024
  • Performed collaboratively in a Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team or Specialty Care Setting)
  • Collected and updated insurance information from Veterans, family members and other eligible patients
  • Served as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals
  • Pre-Registered Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits
  • Communicated and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient
  • Assures that all appropriate VA forms are used correctly and regulations followed
  • Prepared reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns
  • Advanced my knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
  • Interviewed patients to verify and update clinical and demographic records.
  • Verified and updated clinical records.

Eligibility Specialist / State Eligibility Consultant

Knowledge Services/Division of Family Resources, State of Indiana
10.2021 - 03.2023
  • Promoted from Medicaid Eligibility Specialist from Vendor Knowledge Services to State Eligibility Consultant for State of Indiana
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Interviewed applicants and explained scope of different available benefits.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Communicated with people from various cultures and backgrounds on application process.
  • Resolved discrepancies with client applications to verify eligibility.
  • Established databases to track, analyze and automate eligibility application processes.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.

Office Coordinator

Groups Recover Together
03.2019 - 03.2020
  • Manage member information in our EMR (eClinicalWorks), including but not limited to registration, consent forms, and insurance information.
  • Maintain up-to-date information on up to 50 existing members at all times.
  • Ensure every encounter is recorded correctly according to established policy/procedure.
  • Ensure that members' paper records are complete, accurate, and accessible at all times.
  • Assist members to check in and out of appointments, and address their administrative questions and needs.
  • Accurately record payments, produce receipts, and prepare bank deposits.
  • Operate the telephone system, including answering calls and text messages, directing calls to appropriate staff, and handling messages.
  • Ensure members have appropriate access to prescriptions provided by their physician/provider, including obtaining prior authorizations, liaising with pharmacies, and communicating with providers.
  • Maintain accurate schedules that reflect no-shows, cancellations, and completed appointments. -Make reminder calls to ensure members do not miss appointments.
  • Help members reschedule appointments.
  • Manage inventory of office supplies and maintain an orderly office environment.

Patient Rep/Federal Marketplace Navigator

MedAssist, A Firstsource Company-Ascension St. Vincent Salem Hospital
11.2016 - 03.2019
  • Reviewed the hospital census or utilize established referral methods to identify self-pay patients on a daily bases.
  • Screened those patients who are in-house and are designated self-pay for state, county and/or Federal eligibility assistance programs.
  • Identifies specific patient needs and direct them to the appropriate agency for assistance.
  • Provides transition, as applicable, for the backend Patient Account Representatives to develop a positive relationship with the patient.
  • Recorded all patient information on the designated in house screening sheet.
  • Identifies out-patient accounts from the census or applicable referral method that are designated as self-pay.
  • Reviews system for available information for each outpatient account identified as self-pay.
  • Screens patients on site as able. Attempts to reach patient by telephone if unable to screen on site.
  • Documented out-patient accounts when accepted in the hospital system and on site tracking tool.
  • Secure date of service revenue for hospital
  • Maintain compliance with HIPAA

Education

Bachelor of Science - Social Work

Indiana Wesleyan University
Indianapolis, IN
05-2027

Skills

  • Anatomy Knowledge
  • Medical Terminology
  • Financial workflow efficiency improvements
  • Behavioral health
  • Microsoft Bookings
  • ICD Coding
  • Software Troubleshooting
  • Rural healthcare facilities experience
  • Conflict management
  • Epic
  • Payment reconciliation
  • Phone Etiquette
  • HIPAA
  • Crisis management
  • Insurance Verification
  • Case management
  • Medicaid & Government Program Eligibility
  • Policy Implementation & Compliance
  • Internal technical communications
  • Remote support

Certification

  • Court Appointed Special Advocate-CASA
  • Driver's License

Timeline

Surge Support Analyst-Contract

Mastech Digital-Vendor for Deloitte
05.2024 - 03.2025

Advanced Medical Support Assistant

US Department of Veterans Affairs
10.2023 - 05.2024

Eligibility Specialist / State Eligibility Consultant

Knowledge Services/Division of Family Resources, State of Indiana
10.2021 - 03.2023

Office Coordinator

Groups Recover Together
03.2019 - 03.2020

Patient Rep/Federal Marketplace Navigator

MedAssist, A Firstsource Company-Ascension St. Vincent Salem Hospital
11.2016 - 03.2019

Bachelor of Science - Social Work

Indiana Wesleyan University

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