Savannah Kaufman
Plainfield,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in power industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Business Service Specialist
Duke Energy Corporation
11.2019 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Create service orders for upgrade, removal and electrical equipment work
- Process over 150 inspections weekly for gas and electric tasks
- Assist in agent development by meeting with individuals on a weekly basis to discuss metrics
- Increased efficiency and team productivity by promoting operational best practices.
- Create PowerPoint presentations for New Construction processes
- Safety Committee 2020 during remote transitioning
Recruiting Specialist
US Census Bureau
02.2019 - 11.2019
- Organize/conduct local job fairs (Employment centers, community colleges, libraries)
- Meet with community members (Town secretaries, school directors, librarians)
- Distribute flyers to recruit applicants for 2020 Census Enumerators
Recruiting Specialist
Princeton One
02.2018 - 10.2018
- Assess/interview 5-7 pharmaceutical representatives daily
- Cold call to generate qualified applicants
- Explain compensation packages
- Assist with recruitment for startup pharmaceutical company
Education
B.G.S - General Studies, Business, Human Resource Management Certificate
INDIANA UNIVERSITY
Indianapolis, IN 08.2013 - 05.2018
Skills
MS Office Programs (Excel, Word, Powerpoint, etc)
Excellent written and verbal communication skills
Organizational and time management skills
Call center experience
Customer service excellence
Complaint resolution
Problem-solving aptitude
Certification
Human Resource Management
Timeline
Business Service Specialist
Duke Energy Corporation
11.2019 - Current
Recruiting Specialist
US Census Bureau
02.2019 - 11.2019
Recruiting Specialist
Princeton One
02.2018 - 10.2018
B.G.S - General Studies, Business, Human Resource Management Certificate
INDIANA UNIVERSITY
08.2013 - 05.2018
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