Savannah Kohler
Philadelphia,PA
Summary
Experience in working in a fast-paced environment with strict deadlines. Providing bilingual customer care with strong interpersonal skills while building customer brand loyalty. Proficient in conversational ASL and PSE. Active member of three national honor societies; Alpha Beta Gamma, Phi Theta Kappa, and Alpha Psi pi.
Overview
6
6
years of professional experience
Work History
Dual Role Table Games Supervisor
Rivers Casino
11.2022 - Current
- Enhanced customer experience by providing exceptional service developing loyalty and repeat business. While maintaining a friendly, professional demeanor at all times.
- Handled high-pressure situations calmly during peak hours or large-scale events, ensuring smooth gameplay for all customers involved, while maintaining accurate records of player transactions to ensure correct payouts and proper gaming procedure.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge of Craps, Pai Gow Tiles, Roulette, Blackjack, Spanish 21, and carnival poker variations.
- Supported casino promotions by informing players about upcoming events and special offers, driving increased participation rates.
- Operated within strict compliance guidelines set forth by Pennsylvania Gaming Commission Board, upholding legal requirements at all times during shifts worked.
Table Games Dealer
Rivers Casino
02.2021 - 11.2022
- Following federal and state regulations along with company policies while providing a memorable, fun, and positive experience for guest.
- Defusing guest conflict by using active listening skills and positive engagement while providing resources.
- Explaining rules, taking bets and accurately delivering payouts in a fast-paced environment while maintaining customer brand loyalty
- Ensured game integrity through strict adherence to gaming policies and procedures.
Ticket Sales Associate
Cowtown Rodeo
05.2018 - 09.2020
- Worked as a cashier for high density crowds and provided bilingual customer support for Deaf and Hard of Hearing clients.
- Sold tickets while applying the appropriate discounts to military service members and senior citizens.
- Collected tickets and scanned online tickets that were purchased through Groupon™ and Ticketmaster™.
Cruise Ship Advisor
Sykes Enterprises, Incorporated
12.2018 - 07.2019
- Worked as a cruise ship advisor and customer service associate.
- Handled customer payments while creating and maintaining client reservations.
- Effectively handled back to back calling and data entry with proficient troubleshooting creating a long-term customer brand loyalty.
- Excelling in up selling and complaint resolution through attention to details and interpersonal skills.
Education
Certificate of Graduation - Roulette Training
Rivers Casino Dealing School
Philadelphia, PA10.2023
Certificate of Graduation - Pai Gow Tiles Training
Rivers Casino Dealing School
Philadelphia, PA02.2023
Certificate of Graduation - Craps Training
Rivers Casino Dealing School
Philadelphia, PA03.2022
Certificate of Graduation - Black Jack And Spanish 21 Training
Rivers Casino Dealing School
Philadelphia, PA02.2021
Associate of Science - Business Administration
Rowan College At Gloucester County
Sewell, NJ05.2020
Skills
- Payout Procedures
- Card Shuffling
- Craps, Roulette, Pai Gow tiles, Blackjack, Spanish 21, and Party poker Dealing
- Conflict Mediation
- Organizational Skills
- Critical Thinking
- Active Listening
- Planning & Organizing
- Flexible Schedule
- First Aid/CPR
Timeline
Dual Role Table Games Supervisor
Rivers Casino
11.2022 - Current
Table Games Dealer
Rivers Casino
02.2021 - 11.2022
Cruise Ship Advisor
Sykes Enterprises, Incorporated
12.2018 - 07.2019
Ticket Sales Associate
Cowtown Rodeo
05.2018 - 09.2020
Certificate of Graduation - Roulette Training
Rivers Casino Dealing School
Certificate of Graduation - Pai Gow Tiles Training
Rivers Casino Dealing School
Certificate of Graduation - Craps Training
Rivers Casino Dealing School
Certificate of Graduation - Black Jack And Spanish 21 Training
Rivers Casino Dealing School
Associate of Science - Business Administration
Rowan College At Gloucester County
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