Dieuny Minos-Bazelais
Baltimore,MD
Summary
Experienced gaming professional skilled in managing and dealing table games with precision. Strong focus on team collaboration and adaptable to changing demands. Known for reliability and commitment to achieving results. Expertise includes game rules enforcement, customer interaction, and maintaining positive gaming environment.
Overview
11
11
years of professional experience
Work History
Dual Rate Table Games Dealer
Hollywood Casino Perryville
Perryville, MD
01.2025 - Current
- Handled high-pressure situations calmly while resolving guest disputes or discrepancies at the table games area.
- Enhanced gaming experiences by efficiently dealing various table games and maintaining a professional demeanor.
- Monitored game activities closely, identifying irregularities or suspicious behavior and reporting concerns to supervisors as needed.
Dual Rate Table Games Dealer
Delaware Park Casino
Delaware City, DE
01.2024 - 12.2024
- Mastered various table games quickly through continuous learning and hands-on experience in a fast-paced gaming environment.
- Contributed to increased revenue for the casino by providing exceptional service, driving positive word-of-mouth referrals among guests.
- Adapted communication styles based on diverse guest demographics to provide personalized service within a multicultural setting.
- Facilitated smooth transitions between dealer shifts, maintaining uninterrupted gameplay for guests'' enjoyment.
Table Games Dual Rate Dealer
Monarch Casino Black Hawk
Black Hawk, CO
01.2021 - 01.2022
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor at table games.
- Accurately tracked bets, managed player accounts, and provided timely payouts, enhancing credibility within the gaming industry.
- Enhanced guest experience with thorough knowledge of game rules, strategies, and casino policies.
- Assisted supervisors with administrative tasks such as scheduling, record-keeping, and performance evaluations.
- Streamlined game pace for better guest satisfaction by quickly identifying issues and addressing them professionally.
Dual Rate Supervisor
Encore Boston Harbor
Everett, MA
06.2019 - 12.2021
- Paid out winnings, exchanged currency for chips and informed guests of game rules.
- Opened game at assigned table, counted contents, verified count with closing list, inspected cards.
- Verified bank roll fills with the supervisor and security personnel.
- Ensured protection of game; maintained continuous inspection of cards, ensured betting in compliance with game rules and minimums set.
- Closed game; sorted cards, balanced rack, counted chips and signed off with the supervisor.
- Maintained the honesty and integrity of assigned games, controlling pace.
- Assisted guest with questions on casino activities or referred to appropriate personnel.
- Drove improvements in overall casino operations and in specific games to improve guest experience and casino success.
- Developed positive business relationships with personnel and guests and built environment of mutual respect.
- Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
- Observed tables closely to spot errors and irregularities.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Kept all games in compliance with casino and gaming standards.
Table Games Dual Rate Dealer
MGM National Harbor
Oxon Hill, MD
07.2017 - 05.2019
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Observed casino floor and blackjack table for suspicious activity.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Table Games Dealer
Maryland Live Casino
Hanover, MD
12.2016 - 06.2017
- Performed functional game duties quickly by efficiently handling money and chips.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Table Games Dealer
Sands Hotel And Casino
Bethlehem, PA
03.2015 - 11.2016
- Customer service skill, answer the customer questions, deal for them.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Table Game Dealer
Mount airy casino
Mount Pocono, PA
04.2014 - 02.2015
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Performed functional game duties quickly by efficiently handling money and chips.
Education
High School Diploma -
Stroudsburg High School
Stroudsburg, PA2014
Some College (No Degree) - Business Administration And Management
Cambridge College
Cambridge, MACosmetology
New England Hair Academy
Malden, MA12.2022
M.D. - Business Administration And Management
Strayer University
04-2035
Skills
- Engaging with visitors
- Data management
- Problem resolution
- Communication
- Flexible
- Clerical
- Relationship building
- Resolving complaints
- Friendly, positive attitude
- Reliable and trustworthy
- Team management
- Supervising chips
- Active listening
- Card shuffling
- Payout procedures
- Cash register operation
- Credit and cash transactions
- Payment processing
- Product recommendations
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer.
Relocation
Willing to relocate: Anywhere
Education and Training
true,other,true,other
Languages
French
Professional Working
Creole
Native or Bilingual
English
Full Professional
Timeline
Dual Rate Table Games Dealer
Hollywood Casino Perryville
01.2025 - Current
Dual Rate Table Games Dealer
Delaware Park Casino
01.2024 - 12.2024
Table Games Dual Rate Dealer
Monarch Casino Black Hawk
01.2021 - 01.2022
Dual Rate Supervisor
Encore Boston Harbor
06.2019 - 12.2021
Table Games Dual Rate Dealer
MGM National Harbor
07.2017 - 05.2019
Table Games Dealer
Maryland Live Casino
12.2016 - 06.2017
Table Games Dealer
Sands Hotel And Casino
03.2015 - 11.2016
Table Game Dealer
Mount airy casino
04.2014 - 02.2015
Cosmetology
New England Hair Academy
High School Diploma -
Stroudsburg High School
Some College (No Degree) - Business Administration And Management
Cambridge College
M.D. - Business Administration And Management
Strayer University