Christina Twohig
Nitro,WV
Summary
Dynamic and adaptable professional with extensive experience at Mardi Gras Casino & Resort as a Dual Rate Table Games Dealer. Proven track record in exceptional customer service and money handling expertise, effectively dealing at and/or managing multiple tables while enhancing guest experiences. Strong team player with quick decision-making skills, committed to operational excellence and guest satisfaction.
Overview
19
19
years of professional experience
Work History
Dual Rate Table Games Dealer
Mardi Gras Casino & Resort
09.2008 - Current
- Dealt multiple table games, ensuring compliance with gaming regulations and house rules.
- Provided exceptional customer service, enhancing guest experiences through engaging interactions.
- Monitored game progress, maintaining accurate chip counts and resolving disputes effectively.
- Trained new dealers on game procedures and operational standards, fostering a collaborative team environment.
- Implemented efficient gaming workflows, reducing wait times for guests during peak hours.
- Managed multiple tables simultaneously, balancing guest engagement with accurate game execution.
Chiropractic Assistant
Mckinney Family Chiropractic
09.2021 - 03.2023
- Assisted chiropractic procedures by preparing treatment rooms and ensuring necessary equipment is available.
- Managed patient scheduling and maintained accurate records in electronic health systems.
- Streamlined office operations by implementing efficient patient flow processes, reducing wait times.
- Trained new staff on office protocols and patient interaction standards to ensure consistent service quality.
- Conducted inventory management of supplies and equipment, maintaining optimal stock levels for clinic operations.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Managed over 50 patient appointments each day.
Customer Service Representative
SkyWest Airlines
10.2006 - 06.2008
- Assisted passengers with flight information, ticketing, and baggage claims ensuring a smooth travel experience.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Business Administration And Management
West Virgina University At Parkersburg
Parkersburg, WVHigh School Diploma -
Parkersburg South High School
Parkersburg, WV 05-2003
Skills
- Money handling expertise
- Quick decision making
- Team player attitude
- Exceptional customer service
- Memory retention
- Strong math skills
- Cross-training proficiency
- Excellent customer service
- Multitasking Abilities
- Adaptability and flexibility
Timeline
Chiropractic Assistant
Mckinney Family Chiropractic
09.2021 - 03.2023
Dual Rate Table Games Dealer
Mardi Gras Casino & Resort
09.2008 - Current
Customer Service Representative
SkyWest Airlines
10.2006 - 06.2008
No Degree - Business Administration And Management
West Virgina University At Parkersburg
High School Diploma -
Parkersburg South High School