Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Twohig

Nitro,WV

Summary

Dynamic and adaptable professional with extensive experience at Mardi Gras Casino & Resort as a Dual Rate Table Games Dealer. Proven track record in exceptional customer service and money handling expertise, effectively dealing at and/or managing multiple tables while enhancing guest experiences. Strong team player with quick decision-making skills, committed to operational excellence and guest satisfaction.

Overview

19
19
years of professional experience

Work History

Dual Rate Table Games Dealer

Mardi Gras Casino & Resort
09.2008 - Current
  • Dealt multiple table games, ensuring compliance with gaming regulations and house rules.
  • Provided exceptional customer service, enhancing guest experiences through engaging interactions.
  • Monitored game progress, maintaining accurate chip counts and resolving disputes effectively.
  • Trained new dealers on game procedures and operational standards, fostering a collaborative team environment.
  • Implemented efficient gaming workflows, reducing wait times for guests during peak hours.
  • Managed multiple tables simultaneously, balancing guest engagement with accurate game execution.

Chiropractic Assistant

Mckinney Family Chiropractic
09.2021 - 03.2023
  • Assisted chiropractic procedures by preparing treatment rooms and ensuring necessary equipment is available.
  • Managed patient scheduling and maintained accurate records in electronic health systems.
  • Streamlined office operations by implementing efficient patient flow processes, reducing wait times.
  • Trained new staff on office protocols and patient interaction standards to ensure consistent service quality.
  • Conducted inventory management of supplies and equipment, maintaining optimal stock levels for clinic operations.
  • Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
  • Managed over 50 patient appointments each day.

Customer Service Representative

SkyWest Airlines
10.2006 - 06.2008
  • Assisted passengers with flight information, ticketing, and baggage claims ensuring a smooth travel experience.
  • Trained new staff on customer service protocols and company policies to enhance team performance.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

No Degree - Business Administration And Management

West Virgina University At Parkersburg
Parkersburg, WV

High School Diploma -

Parkersburg South High School
Parkersburg, WV
05-2003

Skills

  • Money handling expertise
  • Quick decision making
  • Team player attitude
  • Exceptional customer service
  • Memory retention
  • Strong math skills
  • Cross-training proficiency
  • Excellent customer service
  • Multitasking Abilities
  • Adaptability and flexibility

Timeline

Chiropractic Assistant

Mckinney Family Chiropractic
09.2021 - 03.2023

Dual Rate Table Games Dealer

Mardi Gras Casino & Resort
09.2008 - Current

Customer Service Representative

SkyWest Airlines
10.2006 - 06.2008

No Degree - Business Administration And Management

West Virgina University At Parkersburg

High School Diploma -

Parkersburg South High School