Christy Captain
Lake Charles,LA
Summary
Dedicated table games dealer with a strong focus on exceptional customer service, cash handling accuracy, and dispute resolution. Proven ability to foster guest loyalty and maintain a positive gaming environment.
Overview
13
13
years of professional experience
Work History
Dual Rate Table Games Dealer
Caesars Entertainment
Westlake, LA
11.2022 - Current
- Dealt various table games, ensuring adherence to gaming regulations and company policies
- Provided exceptional customer service, enhancing guest experience and promoting player loyalty
- Managed cash transactions accurately, maintaining integrity of financial exchanges
- Collaborated with team members to maintain a positive gaming environment
- Monitored gameplay for compliance with rules, addressing discrepancies effectively
- Resolved customer inquiries and disputes promptly, fostering trust and satisfaction
- Collaborated with fellow dealers, supervisors, and pit managers to maintain seamless operations on the casino floor.
- Managed multiple tables simultaneously, balancing guest engagement with accurate game execution.
- Maintained strict adherence to gaming regulations, ensuring fair play and preserving the integrity of each game.
Dual Rate Table Games Dealer
Golden Nugget Lake Charles Hotel & Casino
Lake Charles, LA
07.2016 - 10.2022
- Assisted in implementing process improvements for operational efficiency
- Trained new dealers on game procedures and customer interaction techniques
- Handled high-pressure situations calmly while resolving guest disputes or discrepancies at the table games area.
- Developed strong rapport with guests, fostering a welcoming environment and encouraging repeat visits.
- Ensured timely payouts for winning bets while accurately collecting losses from losing wagers.
- Mastered various table games quickly through continuous learning and hands-on experience in a fast-paced gaming environment.
- Maintained an organized workspace by managing chips, cards, and other essential equipment effectively.
- Worked flexible hours including nights, weekends, and holidays to accommodate peak traffic times at the casino.
Cage Cashier
L'Auberge Casino Resort Lake Charles
Lake Charles, LA
05.2013 - 07.2016
- Processed cash transactions efficiently, ensuring accuracy and speed in high-volume environments.
- Managed customer inquiries, providing excellent service and resolving issues promptly.
- Monitored gaming regulations compliance, maintaining a secure and fair environment for patrons.
- Trained new staff on cash handling procedures and operational protocols to enhance team performance.
- Implemented improvements to cash management processes, increasing operational efficiency and reducing errors.
- Oversaw daily reconciliation of cash drawers, ensuring financial integrity and accountability within operations.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Education
High School Diploma -
Oakdale High School
Oakdale, LASkills
- Money handling expertise
- Quick decision making
- Team player attitude
- Exceptional customer service
- Dispute mediation
- Game pace control
- Game security awareness
- Efficient payout calculations
- Expert chip management
- Accurate hand reading
- Advanced card handling
- Run table games
- Casino policy compliance
- Excellent customer service
- Gaming commission compliance
- Game management
Timeline
Dual Rate Table Games Dealer
Caesars Entertainment
11.2022 - Current
Dual Rate Table Games Dealer
Golden Nugget Lake Charles Hotel & Casino
07.2016 - 10.2022
Cage Cashier
L'Auberge Casino Resort Lake Charles
05.2013 - 07.2016
High School Diploma -
Oakdale High School
Game Knowledge
Expertly deals:
Blackjack
Face up Paigow
Midi, mini, and easy Baccarat
Most carnival games
Break in dealer in:
Craps
Roulette