Ashley Nelsen
Englewood,CO
Summary
Adaptable professional, with a proven ability to maintain composure in high-stakes environments, while ensuring policy adherence and clear communication. With a strong background in gaming environments. Known for exceptional conflict resolution and ensuring compliance and smooth operations while handling urgent issues with professionalism.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dual Rate Table Games Dealer
Horseshoe Casino
Black Hawk, Colorado
01.2025 - Current
- Dual rate dealers must make fast, accurate decisions to keep the games running smoothly, displaying split-second decisions.
- Working in a fast-paced, high-stakes environment, I am trained to maintain a level-headed and calm demeanor when conflicts arise.
- Resolved conflicts and de-escalated situations promptly to maintain game flow.
- Managed multiple tasks simultaneously, ensuring accuracy in all operations to enhance player experience.
- Actively listening, and paying the utmost attention to detail and precision.
Dual Rate Table Games Dealer
Bally's Casino
Black Hawk, Colorado
10.2022 - 01.2025
- Ensured accurate operation through comprehensive knowledge of game rules and procedures.
- Monitored player activity to identify and address potential issues or disputes.
- Conducted pre-shift inspections of equipment, confirming functionality before operations.
- Reported suspicious activities to supervisor promptly for immediate action.
- Maintained high endurance during long shifts to ensure smooth operations. through sustained focus over extended periods.
Dual Rate Table Games Dealer
The Lodge Casino
Black Hawk, Colorado
08.2021 - 10.2022
- Managed multiple gaming tables, ensuring smooth operation and compliance with gaming regulations.
- Managed multiple, simultaneous tasks: dealing cards, calculating proper payouts, tracking chips, and monitoring cheating, all while interacting with players.
- Acted as the first line of defense during disputes, employing de-escalation techniques effectively.
- Handling customer inquiries and complaints, providing prompt and effective resolutions, while maintaining composure.
- Communicated efficiently by understanding, being clear, and concise in a professional manner.
Banker Team Lead
First Bank
Arvada, Colorado
04.2019 - 08.2021
- Managed team workflow, ensuring efficient handling of complex transactions and issue resolution.
- Resolved urgent operational failures and escalated customer conflicts with professionalism and composure.
- Handled threats of robbery, and one executed robbery by observing thoroughly, with security training.
- Operated consistently within strict regulatory, compliance, and security frameworks to ensure adherence.
- Maintained calm communication with foreign or disabled customers.
Store Manager
At The Beach Tanning
Lakewood, CO
05.2018 - 04.2019
- Managed inventory levels and organized product displays for optimal visibility.
- Trained and mentored staff on customer service best practices.
- Conducted regular staff meetings to align on goals and performance expectations.
- Ensured compliance with health and safety regulations across all operations.
- Collaborated with corporate to implement promotional campaigns successfully.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Lube Technician
Stevenson Toyota
Golden, CO
03.2017 - 04.2019
- Inspected vehicle components to ensure safety and functionality standards.
- Maintained clean and organized work area to promote safety and efficiency.
- Maintained records of all work performed according to company guidelines.
- Demonstrated excellent problem solving skills when dealing with difficult situations.
Caregiver
ComForcare Home Care
Lakewood, Colorado
05.2017 - 05.2018
- Collaborated with healthcare professionals to ensure quality care delivery.
- Maintained accurate records of client health and progress notes.
- Improved patient outlook and daily living through compassionate care.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Education
High School Diploma -
Green Mountain High School
Lakewood, CO05-2017
Some College (No Degree) -
Red Rocks Community College
Denver, COSkills
- Adaptability in crises
- Active listening
- Clear communication
- Conflict resolution
- Policy adherence
- Critical thinking
Certification
Colorado Gaming Support License
Timeline
Dual Rate Table Games Dealer
Horseshoe Casino
01.2025 - Current
Dual Rate Table Games Dealer
Bally's Casino
10.2022 - 01.2025
Dual Rate Table Games Dealer
The Lodge Casino
08.2021 - 10.2022
Banker Team Lead
First Bank
04.2019 - 08.2021
Store Manager
At The Beach Tanning
05.2018 - 04.2019
Caregiver
ComForcare Home Care
05.2017 - 05.2018
Lube Technician
Stevenson Toyota
03.2017 - 04.2019
High School Diploma -
Green Mountain High School
Some College (No Degree) -
Red Rocks Community College