Juan C Ramos
Lake Charles,LA
Summary
Efficient Maintenance professional skilled in task delegation, maintenance scheduling and team oversight. Commended for quality performance and reliability demonstrated over 5 years of industry experience. Advanced knowledge of basic maintenance and repairs.
Dynamic Dual Rate Table Games Dealer with strong customer service and problem-solving skills. Expertise in maintaining game integrity and enhancing player experiences while ensuring compliance with regulations.
Overview
10
10
years of professional experience
Work History
Dual Rate Table Games Dealer
Penn National Gaming
Lake Charles, Louisiana
09.2024 - Current
- Dealt cards to players in various table games efficiently.
- Ensured adherence to gaming regulations and company policies.
- Managed chips and payouts for accurate transaction handling.
- Engaged with players to enhance their gaming experience and satisfaction.
- Collaborated with team members to maintain a smooth gaming environment.
- Monitored game progress and addressed player inquiries promptly.
- Resolved disputes between players in a calm and professional manner.
- Assisted customers with questions about rules or procedures for various table games.
Lead EVS Tech
PNK Lake Charles, LLC
Lake Charles, LOUISIANA
09.2021 - 09.2024
- Cleaned, sanitized and organized facility to avoid spread of germs.
- Collected and disposed of biohazard waste according to OSHA regulations.
- Placed wet floor signs to protect staff and patients from fall or injury.
- Operated and maintained cleaning equipment, performing repairs as necessary.
- Performed floor stripping, washing, waxing and polishing.
- Completed routine maintenance checks, notifying management of needed repairs.
- Followed company uniform, performance and security policies with every job.
- Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Dealt cards for various table games, ensuring adherence to game rules.
- Monitored player activity, maintaining a fair and engaging gaming environment.
- Managed cash transactions and chip exchanges efficiently during gameplay.
- Provided exceptional customer service, addressing player inquiries and concerns promptly.
- Collaborated with team members to maintain game integrity and security standards.
EVS Assistant Shift Manage & Supervisor Overnight
The Service Companies Inc. In PNK Lauberge Casino
Lake Charles, LA
03.2019 - 05.2021
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Managed team of employees, daily progress reports and overall project planning.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Managed maintenance activities, including supervising staff and inspecting equipment.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Performed general maintenance on machinery and equipment to prevent malfunctions.
- Maintained facility interior, including shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Organized custodial closets to easily find equipment and supplies.
- Used industrial cleaning equipment to quickly complete custodial tasks.
- Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
- Notified building managers about needed repairs to maintain public safety.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Assessed functionality of cleaning equipment and performed repairs when needed.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
- Identified major repair and maintenance needs and notified management of concerns.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Performed deep cleaning duties such as floor buffing, carpet cleaning, on daily basis.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
EVS Lead
The Service Companies Inc. In PNK Lauberge Casino
Lake Charles, LA
08.2017 - 03.2019
- Monitored maintenance scheduling and reported maintenance team information to management.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Managed maintenance activities, including supervising staff and inspecting equipment.
EVS Associate
The Service Companies Inc. In PNK Lauberge Casino
Lake Charles, LA
08.2015 - 08.2017
- Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
- Sanitized floors and walls to protect workers.
- Followed sanitation schedule and documented cleaning activities.
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Education
Dealer Table Game
Dealer School
Lake Charles, LA07-2024
Some College (No Degree) - Marketing
Marketing Institute
PeruSome College (No Degree) - Economics
Inca Garcilaso De La Vega University
PeruSkills
- Safety protocols
- Facilities maintenance
- Resource allocation
- Time management
- Mopping and buffing floors
- Marble tops and tile cleaning
- Chandelier cleaning
- Employee training
- Buffing and waxing
- Rug shampooing
- Facility maintenance
- Minor repairs
- Mixing cleaning chemicals
- Floor waxing
- Supply inventory management
- Sanitization techniques
- Fluent in Spanish
- Computer skills
- Work ethic
- Janitorial equipment familiarity
- Deal cards
- Customer engagement
- Dispute resolution
- Team collaboration
- Quick decision making
- Customer service
- Attention to detail
- Problem solving
- Run table games
- Organizational skills
- Problem-solving
- Multi-tasking
Timeline
Dual Rate Table Games Dealer
Penn National Gaming
09.2024 - Current
Lead EVS Tech
PNK Lake Charles, LLC
09.2021 - 09.2024
EVS Assistant Shift Manage & Supervisor Overnight
The Service Companies Inc. In PNK Lauberge Casino
03.2019 - 05.2021
EVS Lead
The Service Companies Inc. In PNK Lauberge Casino
08.2017 - 03.2019
EVS Associate
The Service Companies Inc. In PNK Lauberge Casino
08.2015 - 08.2017
Some College (No Degree) - Marketing
Marketing Institute
Some College (No Degree) - Economics
Inca Garcilaso De La Vega University
Dealer Table Game
Dealer School