SAVANNAH LAGUNA
Antioch,CA
Summary
Hardworking student committed to mentoring and helping students to achieve success and good academic results. Friendly and respectful individual with excellent public speaking skills and genuine desire to help peers. Skillful in assisting incoming freshmen with transition. Motivated self-starter familiar with university resources and offerings.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Barista Shift Lead
Starbucks
09.2022 - 04.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
Boba Barista
Rare Tea
10.2021 - 05.2022
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Learned new drinks and new recipes within a week.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned counters, machines, utensils and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made sure everything was stocked for multiple shifts.
Shift Lead
Barista
10.2020 - 07.2021
- Performed store opening, closing, and shift change actions including completing shift changelogs, to keep operations efficient and current
- Quick and accurately counted drawers at the start and end of the shift
- Helped customers complete purchases, locate items, and join reward programs
- Interpreted and enforced operating instructions, procedures, and safety rules
- Communicated with customers and team members to solve problems
- Built effective training and coaching strategies to optimize team performance
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
Bachelor of Science - Behavioral Neuroscience
Saint Mary's College of California
Moraga, CA 08.2021 - 05.2025
High School Diploma -
Jim Elliot Christian High School
Lodi, CA05.2020
Skills
- Inventory Stocking Problem-Solving
- Reliable and Responsible Detail Orientated
- Analytical Thinking Service-Minded
- Microsoft Office Active Listening
- Goal Setting and Achievement Creative Thinking
- Relationship Building Quick Learner
- Efficient in staying on budget and
- Keeping track of budget
- Very organized and compiles lists to
- Make sure everything gets completed
- Worker Training
Accomplishments
Weekend of Welcome Leader
- Welcomed freshmen on campus with a positive attitude and provide a space where they feel open and comfortable.
- Assisted with planning events for the incoming freshmen and making sure they felt welcomed.
- Attended training and office hours.
- Helped freshmen get excited and welcome them to there new home.
Upward Cheer Coach
- Taught over 100 girls stunts and routines.
- Organized and designed cheer uniforms and gear.
Timeline
Barista Shift Lead
Starbucks
09.2022 - 04.2023
Boba Barista
Rare Tea
10.2021 - 05.2022
Bachelor of Science - Behavioral Neuroscience
Saint Mary's College of California
08.2021 - 05.2025
Shift Lead
Barista
10.2020 - 07.2021
High School Diploma -
Jim Elliot Christian High School
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