Savannah Lambert
Burlington,IA
Summary
Dynamic customer service professional with a proven track record at Hy Vee Foods, excelling in transaction processing and conflict resolution. Recognized for enhancing customer satisfaction through meticulous attention to detail and effective teamwork. Committed to fostering positive shopping experiences while maintaining organized stock areas and ensuring compliance with quality standards.
Personable and reliable, bringing strong organizational skills and keen eye for detail. Possesses fundamental understanding of inventory management and quality control, coupled with proficiency in basic mathematical calculations and data entry. Ready to contribute to efficient operations and ensure accuracy in all tasks.
Overview
3
3
years of professional experience
Work History
Checker/Customer Service Representative
HyVee Foods
06.2024 - Current
- Inspected products for quality and compliance with established standards.
- Verified accuracy of inventory counts and maintained organized stock areas.
- Documented discrepancies and reported issues to management promptly.
- Assisted in training new staff on proper checking procedures and safety protocols.
- Aided in training new employees, sharing best practices for efficient job performance.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Processed both cash and card purchases and returns.
- Assisted with unloading customer carts onto conveyor belt.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Handled cash transactions securely, adhering to strict cash handling procedures at all times.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
- Informed supervisor of front-end product gaps, scanning problems and price mismatching.
- Reduced checkout waiting time for customers by maintaining an organized and efficient workspace.
- Identified produce items and input corresponding PLU codes.
- Supported loss prevention initiatives through vigilant monitoring of potential theft incidents during busy periods.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Engaged with customers on sales floor, providing personable shopping experience.
Sales Associate
Joanns Fabric and Crafts
02.2024 - 06.2024
- Assisted customers with product selections and provided tailored recommendations.
- Maintained organized sales floor by restocking merchandise and ensuring displays were visually appealing.
- Processed transactions accurately using point-of-sale systems, enhancing customer checkout experience.
- Collaborated with team members to achieve daily sales targets and improve overall store performance.
- Participated in inventory management tasks, including stock counts and product replenishment.
- Developed knowledge of crafting materials and supplies to effectively address customer needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Youth Coach
YMCA
04.2023 - 09.2023
- Facilitated youth engagement activities promoting teamwork and personal development.
- Assisted in planning and implementing recreational programs for diverse age groups.
- Collaborated with staff to create safe, inclusive environments for participants.
- Monitored participant progress and provided constructive feedback to encourage growth.
- Organized team-building exercises that improved social skills and cooperation among participants.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Participated in training sessions focused on youth development strategies and best practices.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Enhanced communication skills among participants through group discussions and collaborative projects.
- Inspired confidence in participants by reinforcing positive behaviors, celebrating achievements, and offering constructive feedback on areas for improvement.
Education
High School Diploma -
Burlington Community School District
421 Terrace Dr, Burlington, IA And 52601Skills
- Customer service
- Money handling
- Accuracy and precision
- Error detection
- Issue resolution
- Transaction processing
- Basic math
- Product restocking
- Product displays
- Merchandise stocking
- Sales
- Conflict resolution
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Customer assistance
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Item scanning
- Organizational skills
- Customer service excellence
- Customer satisfaction
- Excellent communication
- Team leadership
Timeline
Checker/Customer Service Representative
HyVee Foods
06.2024 - Current
Sales Associate
Joanns Fabric and Crafts
02.2024 - 06.2024
Youth Coach
YMCA
04.2023 - 09.2023
High School Diploma -
Burlington Community School District