Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Stevens

Springfield,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Eager to secure an entry level remote position with opportunity for advancement.

Overview

10
10
years of professional experience

Work History

Dispatcher/Recruiter

K&R Transport LLC
05.2022 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 25 fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

Sales Associate

AT&T Wireless
06.2018 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Server

Waffle House
05.2014 - 06.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Associate of Arts - Business Administration And Management

Strayer University
Morrow, GA
03.2021

GED -

Perry Learning Center
Riverdale, GA
05.2016

Skills

  • Stress Tolerance
  • Prioritizing calls
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Administrative Skills
  • Recruiting and Sourcing
  • Microsoft Outlook, Word, and Excel
  • Marketing
  • Strong Work Ethic
  • Exceptional customer service
  • Multi-tasking strength

Timeline

Dispatcher/Recruiter

K&R Transport LLC
05.2022 - Current

Sales Associate

AT&T Wireless
06.2018 - 04.2022

Server

Waffle House
05.2014 - 06.2018

Associate of Arts - Business Administration And Management

Strayer University

GED -

Perry Learning Center

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Savannah Stevens