Savannah Mason
Jacksonville,AL
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Federal Work Study Student
Jacksonville State University
Jacksonville, AL
09.2023 - Current
- Digitized and organized research files.
- Edited and proofread documents for accuracy and completeness.
- Collaborated with fellow Federal Work Study students to streamline administrative processes, increasing overall efficiency.
- Improved resource accessibility by maintaining an organized system for future use.
Retail Shift Leader
Cracker Barrel Old Country Store
Gadsden, AL
05.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and resolving conflicts swiftly.
- Increased sales with effective merchandise displays, promotions, and upselling techniques.
- Trained new employees on store procedures, product knowledge, and customer service skills for optimal performance.
Retail Shift Leader
Cracker Barrel Old Country Store
Kimball, TN
06.2022 - 05.2023
- Distributed keys to correct employees on accurate employment timeline.
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Organized and understood goals, sales and requirements of site floor.
- Set priorities and coordinated strategic direction for floor and members, in accordance with direction of site manager and company CEO.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Server
Cracker Barrel Old Country Store
Oxford, AL
03.2022 - 05.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Retail Shift Leader
Cracker Barrell Old Country Store
Oxford, AL
08.2019 - 03.2022
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Organized and understood goals, sales and requirements of site floor.
- Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Retail Sales Associate
Factory Connection
Jacksonville, AL
08.2018 - 05.2019
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
Education
Bachelor of Arts - History
Jacksonville Statue University
Jacksonville, AL05.2022
Skills
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Sales and Promotions
- Verbal and Written Communication
- Proofreading and Editing
- MS Office
- Team Collaboration
Volunteering
- Northeast Alabama Community College Library
- Jackson County Historical Society's annual cemetery stroll
Timeline
Federal Work Study Student
Jacksonville State University
09.2023 - Current
Retail Shift Leader
Cracker Barrel Old Country Store
05.2023 - Current
Retail Shift Leader
Cracker Barrel Old Country Store
06.2022 - 05.2023
Server
Cracker Barrel Old Country Store
03.2022 - 05.2022
Retail Shift Leader
Cracker Barrell Old Country Store
08.2019 - 03.2022
Retail Sales Associate
Factory Connection
08.2018 - 05.2019
Bachelor of Arts - History
Jacksonville Statue University