Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
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Savannah Mason

Jacksonville,AL

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

6
6
years of professional experience

Work History

Federal Work Study Student

Jacksonville State University
09.2023 - Current
  • Digitized and organized research files.
  • Edited and proofread documents for accuracy and completeness.
  • Collaborated with fellow Federal Work Study students to streamline administrative processes, increasing overall efficiency.
  • Improved resource accessibility by maintaining an organized system for future use.

Retail Shift Leader

Cracker Barrel Old Country Store
05.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and resolving conflicts swiftly.
  • Increased sales with effective merchandise displays, promotions, and upselling techniques.
  • Trained new employees on store procedures, product knowledge, and customer service skills for optimal performance.

Retail Shift Leader

Cracker Barrel Old Country Store
06.2022 - 05.2023
  • Distributed keys to correct employees on accurate employment timeline.
  • Provided expert guidance in operational organization, process execution and floor efficiency.
  • Organized and understood goals, sales and requirements of site floor.
  • Set priorities and coordinated strategic direction for floor and members, in accordance with direction of site manager and company CEO.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Server

Cracker Barrel Old Country Store
03.2022 - 05.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Retail Shift Leader

Cracker Barrell Old Country Store
08.2019 - 03.2022
  • Provided expert guidance in operational organization, process execution and floor efficiency.
  • Organized and understood goals, sales and requirements of site floor.
  • Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Retail Sales Associate

Factory Connection
08.2018 - 05.2019
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.

Education

Bachelor of Arts - History

Jacksonville Statue University
Jacksonville, AL
05.2022

Skills

  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Sales and Promotions
  • Verbal and Written Communication
  • Proofreading and Editing
  • MS Office
  • Team Collaboration

Volunteering

  • Northeast Alabama Community College Library
  • Jackson County Historical Society's annual cemetery stroll


Timeline

Federal Work Study Student

Jacksonville State University
09.2023 - Current

Retail Shift Leader

Cracker Barrel Old Country Store
05.2023 - Current

Retail Shift Leader

Cracker Barrel Old Country Store
06.2022 - 05.2023

Server

Cracker Barrel Old Country Store
03.2022 - 05.2022

Retail Shift Leader

Cracker Barrell Old Country Store
08.2019 - 03.2022

Retail Sales Associate

Factory Connection
08.2018 - 05.2019

Bachelor of Arts - History

Jacksonville Statue University

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Savannah Mason