SAVANNAH OLSON
Rockport,TX
Summary
Dynamic insurance professional with extensive experience in commercial marketing, claims management, surety bond administration, and account servicing within independent agency settings. Demonstrated expertise in managing high-volume claims while fostering commercial book growth and ensuring exceptional client retention through proactive service and effective issue resolution. Skilled in collaborating with carriers, insureds, and internal teams to streamline workflows and achieve successful outcomes. Currently pursuing further professional development through ongoing CIC coursework and hold a CISR designation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Manager / Commercial Marketing Executive / Surety Bond Administrator
GSM Insurors
Rockport, TX
08.2019 - Current
- Direct end-to-end handling of personal and commercial insurance claims, ensuring timely resolution and consistent client communication
- Serve as primary liaison between insureds, carriers, and adjusters to resolve complex and high-exposure claims
- Manage and administer surety bond programs, ensuring compliance, accuracy, and timely issuance
- Support commercial account marketing efforts, including quoting, submissions, and placement of new and renewal business
- Contribute to growth and retention of the commercial book through ongoing account servicing and relationship management
- Resolve escalated client concerns to maintain high levels of satisfaction and retention
- Collaborate with leadership to improve agency workflows and operational efficiency
Account Manager / Claims Support
Farmers Insurance Agency
Texas
01.2018 - 01.2020
- Managed personal and commercial insurance accounts, including renewals, endorsements, and policy servicing
- Assisted clients with claims reporting, tracking, and follow-up, ensuring clear communication throughout the process
- Strengthened client retention through proactive service and policy review support
- Provided cross-functional support across multiple lines of insurance business
Education
High School Diploma -
Rockport-Fulton High School
Rockport, TX05-2003
Skills
- Commercial Insurance Marketing & Placement
- Account Management & Client Retention
- Personal & Commercial Claims Management
- Surety Bond Administration
- Carrier Relations & Submission Processing
- Policy Review & Coverage Analysis
- Client Issue Resolution & Escalation Management
- Agency Operations & Workflow Optimization
- Epic Agency Management System
- Indio (Submissions & Documentation)
- OutMarket (Marketing Platform)
- Microsoft Excel
- Microsoft Copilot
- Carrier Portals & Submission Platforms
Certification
- Texas Property & Casualty Insurance License
- CISR – Certified Insurance Service Representative
- Notary Public – Texas
- CIC – Certified Insurance Counselor (In Progress)
Timeline
Claims Manager / Commercial Marketing Executive / Surety Bond Administrator
GSM Insurors
08.2019 - Current
Account Manager / Claims Support
Farmers Insurance Agency
01.2018 - 01.2020
High School Diploma -
Rockport-Fulton High School