Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Ornelas

Studio City,USA

Summary

To become established in a working environment which will allow me the opportunity to utilize and enhance my current skills. It is my desire to have a positive influence on the success of the company and grow with the organization.

Overview

10
10
years of professional experience

Work History

Onboarding Specialist Temp

ManpowerGroup
11.2024 - 03.2025
  • Process and manage all aspects of credentialing for healthcare providers within a managed care organization.
  • Collect, review, and verify provider credentials, including licenses, certifications, education, and work history.
  • Conduct primary source verification of credentials through various databases and organizations.
  • Coordinate with internal departments and external entities to obtain necessary documentation and information.
  • Facilitated onboarding process, ensuring seamless integration of new hires into organizational culture.
  • Streamlined documentation processes, improving efficiency in record-keeping and data management.

Onboarding Specialist

APLA Health & Wellness
09.2023 - 05.2024
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Developed training materials and resources to support employee acclimatization.
  • Coordinated cross-departmental collaboration for smoother onboarding transitions.
  • Maintained up-to-date knowledge of compliance regulations impacting onboarding procedures.
  • Completed required criminal, credit, or drug tests for new hires.
  • Partnered with hiring managers to establish role-specific expectations for successful onboarding outcomes, aligning goals across departments within the organization as a whole.

Credentialing Specialist

Aya Healthcare
11.2020 - 09.2023
  • Process background checks, drug screenings, and verification of professional licenses, credentials, education, and reference checks.
  • Assisted with the onboarding of new hires (I-9, W-4, HIPAA).
  • Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
  • Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
  • Ensure all requirements and documentation are completed accurately and on time. Sent out reminder e-mails, texts and calls to professionals to update missing/expiring credentials and requirements.
  • Provided guidance to new hires regarding company policies, procedures, and expectations. Scheduled new-employee orientations.

Customer Service Manager

R&R Company
12.2014 - 11.2020
  • Led and developed a team of customer service specialists.
  • Developed and implemented new customer service policies that resulted in a 15% decrease in customer complaints.
  • Trained and monitored customer service staff to ensure performance met company standards.
  • Analyze customer feedback and devise strategies to increase customer engagement and loyalty.
  • Foster strong customer relationships, ensure customer needs are met, and resolve conflicts.

Education

High school diploma -

Jefferson High School

Bachelor's degree - Cell Biology

University of Colorado Boulder

Skills

  • New hire onboarding
  • Documentation and recordkeeping
  • Human resources support
  • Background checks
  • HIPAA compliance
  • Credentialing oversight
  • Coordinating onboarding processes

Timeline

Onboarding Specialist Temp

ManpowerGroup
11.2024 - 03.2025

Onboarding Specialist

APLA Health & Wellness
09.2023 - 05.2024

Credentialing Specialist

Aya Healthcare
11.2020 - 09.2023

Customer Service Manager

R&R Company
12.2014 - 11.2020

Bachelor's degree - Cell Biology

University of Colorado Boulder

High school diploma -

Jefferson High School

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