Savannah Peters
Rolling Meadows,IL
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Experienced with artistic cake design, ensuring cakes are both aesthetically pleasing and structurally sound. Utilizes expert knowledge in color theory and decorating techniques to create unique designs. Track record of collaborating effectively with team members to achieve high-quality results.
Detail-oriented Billing Associate with strong problem-solving skills and a commitment to accuracy. Demonstrated ability to manage billing processes and enhance customer satisfaction through effective communication.
Overview
7
7
years of professional experience
Work History
Sales Associate
Little Caesars Pizza
Rolling Meadows, IL
08.2019 - 05.2021
- Assisted in daily operations by processing customer orders efficiently and accurately.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored food safety practices to comply with health regulations consistently.
- Stocked merchandise and ingredients to maintain optimal inventory levels for service continuity.
- Operated cash register, handling transactions with precision to ensure financial accuracy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Cake Decorator
Jewel Osco
Wood Dale, IL
05.2022 - 05.2023
- Crafted intricate cake designs using buttercream and edible decorations.
- Collaborated with team members to ensure timely completion of cake orders for special events.
- Maintained cleanliness and organization of workstations to meet health and safety standards.
- Assisted customers with cake selections, providing personalized recommendations based on preferences.
- Monitored inventory levels of baking supplies and reported shortages to management promptly.
- Developed seasonal cake designs that increased customer engagement and sales during holidays.
- Designed specialty cakes for birthdays and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
Billing Associate
Ascension Presence Behavioral Health
Broadview, IL
05.2023 - Current
- Managed billing processes, ensuring timely and accurate invoicing for patient accounts.
- Reviewed insurance claims, identifying discrepancies to facilitate prompt resolutions.
- Collaborated with healthcare providers to obtain necessary documentation for billing compliance.
- Analyzed billing data to identify trends and implement changes for improved revenue cycle management.
- Researched portals issues related to non-payment within e-billing vendor portals.
- Submitted alternate billing for clients belonging to special demographics using insurance portals, reconciled EOBs or denied claims and conducted accounts receivable follow-up.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Assisted with doing general bank deposits
- Handled patient calls and provided excellent customer service
- Handled patient payments in a timely manner
Education
High School Diploma -
Rolling Meadows High School
Rolling Meadows, IL05.2021
Certificate - Phlebotomy
Phlebotomy Training Specialist
Schaumburg, IL09.2025
Skills
- Professionalism and ethics
- Deadline oriented
- Data entry proficiency
- Accuracy and precision
- Payment processing
- Customer service
- Problem-solving
- Team collaboration
- HIPAA compliance
- Attention to detail
- Verbal and written communication
- Time management
Timeline
Billing Associate
Ascension Presence Behavioral Health
05.2023 - Current
Cake Decorator
Jewel Osco
05.2022 - 05.2023
Sales Associate
Little Caesars Pizza
08.2019 - 05.2021
High School Diploma -
Rolling Meadows High School
Certificate - Phlebotomy
Phlebotomy Training Specialist