Savannah Quezada
Scottsdale,AZ
Summary
Graduate of 2021 from Grand Canyon University with a Bachelor's Degree of Science in Justice Studies. Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. A dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Crime Coding Specialist
Phoenix Police Department
Phoenix, AZ
04.2024 - Current
- Identified, analyzed and reported on coding errors to ensure accurate reporting of results.
- Compiled reports summarizing document processing activities.
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Drafted reports outlining findings from investigations and recommending corrective action.
- Performed data analysis and validation to ensure accuracy of records in multiple databases.
- Audited existing databases regularly for potential errors or inconsistencies in the way information is stored or presented.
Records Specialist
Albuquerque Police Department
Albuquerque
04.2023 - 01.2024
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request
- Created or updated records with new files or information
- Provided investigative assistance to law enforcement agencies in locating missing persons, wanted suspects, stolen vehicles and articles
- Assisted with administrative duties such as data entry of information into the NCIC system.
Court Service Specialist
Tempe Municipal Court
06.2022 - 12.2022
- A full range of clerical duties and responsibilities, dealing with cases in a detailed manner
- Understanding state and local laws and regulations that the Tempe Municipal Court practices
- Providing excellent customer service to those that encounter the Court.
- Maintained records of cases heard by the court, including judgments, sentencing orders, and other related documents.
Brand Associate/ Customer Service Lead / Asset Protection Lead
Old Navy
06.2020 - 11.2022
- Goal oriented position tasked with goals for every shift whether it was online orders or helping someone open a credit card with the company
- Provided excellent customer service as a cashier and implemented safety topics as Asset Protection Lead.
- Implemented quality control measures to uphold company standards.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Delegated work to staff, setting priorities and goals.
Senior Whiz (Cashier/Server)
Frost Gelato
09.2019 - 03.2020
- Provided excellent customer service and ensured customer satisfaction
- Worked well with team members in a fast-paced environment while maintaining a positive attitude.
Assistant Manager
DAIRY QUEEN
05.2016 - 08.2019
- Provided excellent customer service while maintaining a safe and productive work environment, leading a team of approximately 20 employees
- Completed two phases of management courses and received a Training Manager certificate.
Education
BS in Justice Studies -
Grand Canyon University
Phoenix, AZ12.2021
High School Diploma -
Hope Christian High School
Albuquerque, NM05.2018
Skills
- Excellent Customer Service
- Speed of Service and Support while maintaining accuracy
- Responsible and reliable
- Honest and trustworthy
- Technical Skills
- Microsoft Applications- Word, Excel, PowerPoint, Teams
- Verifones
- POS Systems
- Case Management Systems
- Efficient and Detail-Oriented
- Inbound and Outbound Calling
- Data Verification
- Records Management Systems
- Coding Error Resolution
- NCIC Certification
- TOC Certified
- Quality assurance
Timeline
Crime Coding Specialist
Phoenix Police Department
04.2024 - Current
Records Specialist
Albuquerque Police Department
04.2023 - 01.2024
Court Service Specialist
Tempe Municipal Court
06.2022 - 12.2022
Brand Associate/ Customer Service Lead / Asset Protection Lead
Old Navy
06.2020 - 11.2022
Senior Whiz (Cashier/Server)
Frost Gelato
09.2019 - 03.2020
Assistant Manager
DAIRY QUEEN
05.2016 - 08.2019
BS in Justice Studies -
Grand Canyon University
High School Diploma -
Hope Christian High School
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