Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
StoreManager

Savannah Sample

Cincinnati,OH

Summary

Dynamic leader with a proven track record at Foot Locker, adept in operations management and team leadership. Excelled in elevating customer satisfaction ratings through expert coaching in sales techniques and problem-solving. Skilled in inventory control and fostering positive customer relations, significantly enhancing store performance and employee proficiency.


Since I have been a store manager I have received multiple awards including:

-Store Manager of the year

-Rookie manager of the year

-best improved conversion

-best improved customer service

-sales leadership awards (+% gain of $100,000)

Overview

7
7
years of professional experience

Work History

Store Manager

Foot Locker
03.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Server

Roosterswings
04.2018 - 05.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

Springfield High School
Springfield, OH
04.2017

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Store operations
  • Training and mentoring
  • Team Leadership
  • Friendly and Positive
  • Team leadership and coaching
  • Inventory Management
  • Cash Management
  • Shift Scheduling
  • Employee Training
  • Inventory Control
  • Recruitment and hiring
  • Goals and performance
  • Leadership Development
  • Operations Management
  • Supply Ordering
  • Policies and Procedures
  • Multitasking and Organization
  • Recruiting and Hiring
  • Staff Management
  • Employee Scheduling
  • Accurate Cash Handling
  • Documentation And Reporting
  • Relationship building and management
  • Strategic thinker

Additional Information

I am currently looking for a career change, although I love my current job I am looking for a change a pace that is more suitable for me. I bring positive energy and pride myself on having an always on mentality to assist customers in anyway possible. I hope to showcase excellent customer service as well as 4+ years of leadership to any team I am apart of to achieve our goals.

Timeline

Server

Roosterswings
04.2018 - 05.2020

Store Manager

Foot Locker
03.2018 - Current

Springfield High School

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Savannah Sample