Savannah Sapaugh
Twentynine Palms,CA
Summary
Versatile hospitality professional with management experience and expertise in POS systems, bartending, and serving. Skilled in delivering exceptional customer service, leading teams, and handling large parties. Proven ability to manage employee schedules, resolve client concerns, and provide knowledgeable product recommendations across diverse environments.
Overview
7
7
years of professional experience
Work History
Bartender
TWIN OAKS COUNTRY CLUB
Springfield, MO
01.2024 - 09.2025
- Operated POS system, prepared diverse drinks, served food, and maintained fully stocked bars to enhance guest experiences.
- Delivered exceptional customer service by anticipating guest needs and resolving issues promptly, contributing to a positive club atmosphere.
- Served members and guests in the men's designated bar, pool bar, and bar cart to ensure seamless service.
- Assisted team operations as server while maintaining cleanliness and organization standards across all bar areas.
Server
Mexican Villa
Springfield, MO
04.2023 - 11.2024
- Delivered attentive table service, adapting quickly to fast-paced restaurant environments for optimal guest experience.
- Utilized in-depth menu and POS system knowledge to process orders accurately and resolve customer inquiries effectively.
- Demonstrated in-depth menu and POS system knowledge to accurately process orders and address customer inquiries.
- Managed complex orders and served large parties simultaneously, ensuring timely service during peak demand.
Manager
Bark and Bathe
Springfield, MO
03.2022 - 07.2023
- Advanced from dog bather to manager, overseeing employee schedules, conducting interviews, and addressing client concerns to improve service quality.
- Coordinated team operations by assigning tasks and monitoring performance to maintain a productive and positive work environment.
- Streamlined daily operations by implementing efficient scheduling and workflow processes to enhance business efficiency.
- Resolved client issues, ensuring customer satisfaction and retention through effective communication and problem-solving.
Tanning Consultant
TSD, SUN TAN CITY
Springfield, MO
02.2021 - 03.2023
- Recommended tanning bed and product usage, improving client satisfaction and safety.
- Processed transactions and managed client accounts using POS system, ensuring accuracy and efficiency.
- Operated POS system accurately to process transactions and manage client accounts efficiently.
- Maintained salon and tanning machines daily, ensuring cleanliness and safety for clients.
Hostess/cashier/server/busser
Yum Yum Bowl
Springfield, MO
06.2018 - 10.2018
- Developed strong customer service and computer skills by handling multiple roles, ensuring efficient and friendly guest experiences.
- Managed orders and maintained cleanliness efficiently, ensuring high service standards were consistently upheld.
- Ensured cleanliness and organization, creating a welcoming and sanitary dining atmosphere for guests.
- Completed tasks quickly and adapted to changing situations, enhancing team operations in fast-paced restaurant environment.
Education
Highschool -
Kickapoo Highschool
Springfield, MOSkills
- Serving - Serving experience (610 years)
- Employee scheduling
- Shelf stocking
- Conflict resolution
- Stock rotation
- Bartending - Bartending experience (12 years)
- Product knowledge
- Management
- Inventory management
- Event coordination
- POS
- Customer service
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Bartender
TWIN OAKS COUNTRY CLUB
01.2024 - 09.2025
Server
Mexican Villa
04.2023 - 11.2024
Manager
Bark and Bathe
03.2022 - 07.2023
Tanning Consultant
TSD, SUN TAN CITY
02.2021 - 03.2023
Hostess/cashier/server/busser
Yum Yum Bowl
06.2018 - 10.2018
Highschool -
Kickapoo Highschool