
Dynamic with extensive experience in customer service and leadership, notably as General Manager at Little Caesars. Proven track record in enhancing team productivity and maintaining high operational standards. Skilled in training and communication, ensuring exceptional customer experiences while effectively managing resources and reducing waste. Committed to excellence and continuous improvement.
•Knowledge in all store operations and departments to train incoming associates.
•Closing down all departments for incoming overnight managements smooth transition.
•Ensuring productivity among all associates clocked in.
•Ensuring great customer service as well as conversing with customers to make sure their experience is the best it can be.
•Knowledge in our community and culture and how it can impact store sales and experiences.
•Assisting all departments to assure a successful shift.
•Reporting and correction of any inventory losses or mishaps.
•Talking down people that may come into the store with mal intentions such as theft or rioting.
•Scheduling
•Managing labor percentiles
•Assuring our budget meet our corporate standards
•Attending all district and corporate meetings
• Hiring in a timely manner to assure full staff at all times
•Assuring all in store operations ran smoothly in a clean work environment
•Developing strategies to meet corporate standards and sales
Customer service
Communication
Leadership
Open minded
By the book
Experience