Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Savannah Silva

Houston,TX

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisor

CVS Pharmacy
09.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.

Lead Teacher

Early Child Learning
04.2023 - 03.2024
  • Promoted verbal communication skills at 12 - 24 months old which resulted in more than 25% response rate
  • At the end of my first 2 months more than ⅓ of my class improved in communication
  • Encourage positive or negative feedback from preschool to school age students depending on the situation
  • Students are always encouraged to voice their opinion
  • Communicate child care strategies with the parents to help improve any behavioral issues as well as repetitive tasks in the early stages of development
  • Coordinate activities day by day based on the curriculum for the month

Customer Service Representative

Walgreens
02.2022 - 01.2023
  • Greeted guests with a warm and enthusiastic welcome
  • Managed front of store during stressful situations
  • Overlooked cash management
  • Collaborated with the beauty and photo department to ensure the customers are always taken care of
  • Especially at times when we were low staffed, which helped out the managers tend to their responsibilities without disruption
  • Took initiative in difficult customer service situations to help find a resolution, resulting in loyal and appreciative customers who left good reviews

Mobile Expert/ Assistant Manager

T-Mobile
12.2020 - 01.2022
  • Understood and planned each days sales and requirements per company’s request
  • Handled personal and businesses sensitive information such as social security and EIN number to run through the system and explain their qualifications based on the information received
  • Trained new employees from customer service to computer systems

Education

Associates - Science

Lone Star College
Cy-Fair, TX

Diploma - Honors in History, Mathematics, and Science, PALS, and extracurricular activities Art Sculpture

Jersey Village High School
Houston, TX
06.2018

Skills

  • Positive Attitude
  • Effective Time Management
  • Self-Motivated Professional
  • Proficient in Building Relationships
  • CPR Certification for Adults and Children
  • Innovative Resource Management
  • Over Six Years Of Customer Service Experience

Certification

First Aid Adult and Pediatric CPR

Timeline

Shift Supervisor

CVS Pharmacy
09.2024 - Current

Lead Teacher

Early Child Learning
04.2023 - 03.2024

Customer Service Representative

Walgreens
02.2022 - 01.2023

Mobile Expert/ Assistant Manager

T-Mobile
12.2020 - 01.2022

Diploma - Honors in History, Mathematics, and Science, PALS, and extracurricular activities Art Sculpture

Jersey Village High School

Associates - Science

Lone Star College

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Savannah Silva