Shantez Lambert
Auburn,AL
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2022 - Current
- Supervised daily operations and ensured compliance with company standards.
- Trained and mentored new baristas on product knowledge and customer service.
- Resolved customer complaints and provided exceptional service experiences.
- Monitored equipment functionality and maintained cleanliness standards throughout the store.
- Provided feedback to employees regarding their performance in order to improve productivity.
Barista
Starbucks
Opelika, Alabama
07.2018 - Current
- Prepared high-quality beverages following standardized recipes and procedures.
- Maintained cleanliness and organization of the workspace and equipment.
- Provided excellent customer service by taking orders and answering questions.
- Operated espresso machines and other coffee brewing equipment efficiently.
Education
Associates Degree - Occupational Technologies in Cosmetology
Southern Union State Community College
Opelika, AL05.2014
Skills
- Staff supervision
- Quality control
- Team building
- Safety awareness
- Conflict resolution techniques
- Document management
- Positive attitude
- Decision-making capacity
- Staff engagement
- Team collaboration and leadership
- Motivational leadership
- Performance metrics
- Team motivation
Timeline
Shift Supervisor
Starbucks
03.2022 - Current
Barista
Starbucks
07.2018 - Current
Associates Degree - Occupational Technologies in Cosmetology
Southern Union State Community College