Savannah Snellings
Mercersburg,PA
Summary
Versatile team member offering over four years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
6
6
years of professional experience
Work History
Assistant Deli/Bakery Manager
Martins Food Store
Greencastle, PA
09.2023 - 07.2024
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Maintained and controlled inventory of baked goods.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Monitored inventory levels and identified opportunities for cost savings.
- Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
- Worked with staff to provide a comfortable work environment and adjust scheduling where needed.
- I understand that happy staff equals happy customers. As a manager it was my duty to work for both the staff and the customer to resolve both small and large issues to increase the overall work environment and shopping experience of the store.
Full Time Deli Associate
Food Lion
Mercersburg, PA
04.2021 - 09.2023
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Learned other teammates' work tasks to train as backup.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Created appealing food arrangements for party trays and specialized orders.
- Greeted customers at counter to fulfill requests and answer questions.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Assistant Bakery Manager
Giant Food Store
Shippensburg, PA
07.2024 - Current
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Developed and implemented new operational procedures to reduce waste, resulting in cost savings for the department.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Oversaw daily production tasks such as baking breads and pastries, decorating cakes, and ensuring consistency and high quality across all products.
- Supervised baking and general production to drive sales and monitor overhead expenses.
- Managed order fulfillment process for custom cake orders and catering needs – prioritizing workflow based on deadlines and client expectations.
- Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
- Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
- Managed inventory levels, ensuring timely ordering of supplies to maintain optimal product availability.
- Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
- Provided ongoing training and development opportunities for team members, fostering a culture of continuous learning and improvement.
- Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
- Assisted in the development of new bakery items, resulting in expanded product offerings and increased sales.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive outcomes.
- Served as a mentor for new hires, sharing expert knowledge of bakery operations and techniques while promoting teamwork and collaboration.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Part Time Cashier and Waitress
Lizzy's Ice Cream
Greencastle, PA
06.2019 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Part Time Cashier and Waitress
Burger King
Greencastle, PA
08.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Homeschooled
Mercersburg, PA05.2020
Skills
- Employee Training and Supervision
- Customer Engagement
- Suggestive Selling
- Product Merchandising
- Prepare Orders
- Equipment Troubleshooting and Maintenance
- Equipment Use
- Serve Customers
- Sales Expertise
- Process Payments
- Loyalty Program Promotion
- POS System Operations
- Cleanliness and Sanitation
- Task Delegation
- Scheduling Staff
- Merchandising Strategies
- Supply Ordering
- Cost Control
- Employee Coaching
- Marketing promotions
- Bakery Operations
- Supervisory Experience
- Sanitation Procedures
- Food presentation
- Cake Decorating
- Employee Scheduling
- POS System Operation
- Order Management
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Problem-Solving
- Time Management
- Reliability
- Critical Thinking
- Organizational Skills
- Inventory and Stocking
- Goal Setting and Achievement
- Problem Anticipation and Resolution
- Continuous Improvement
Additional Information
Adding in a little spice of my own, I am extremely ambitious and eager to move up. No matter what position I am in I can guarantee that I will work hard and do my best. In any case if there is a higher position available that will be my long term goal. I am looking for a career with this job, where my past jobs I've considered stepping stones. Thank you so much for your consideration.
Timeline
Assistant Bakery Manager
Giant Food Store
07.2024 - Current
Assistant Deli/Bakery Manager
Martins Food Store
09.2023 - 07.2024
Full Time Deli Associate
Food Lion
04.2021 - 09.2023
Part Time Cashier and Waitress
Lizzy's Ice Cream
06.2019 - 02.2021
Part Time Cashier and Waitress
Burger King
08.2018 - 01.2019
High School Diploma -
Homeschooled