Savannah Spellman
Lebanon,TN
Overview
5
5
years of professional experience
Work History
Cashier
Lowe’s Home Improvement
03.2021 - 04.2022
- Continuously delivers a positive customer experience at the register and throughout the store
- Confidently answers customer questions or seeks assistance if unsure of the answer
- Resolves customer issues with a happy customer as the end result
- Maintains a clean and tidy area according to company standards
- Collects payment from customers and makes change accurately and efficiently.
Call Service Representative
Ellicottville BOCES
Ellicottville, NY
01.2020 - 06.2020
- Provided customer support by answering incoming phone calls to both customers and medical providers
- Responded to customer service inquiries and resolved all problems in a timely manner, while ensuring the delivery of excellent customer service remained a top priority
- Confidently met company goals and expectations
- Managed numerous computer systems for MCO Health Care Insurance and processed new applications when needed
- Worked trustingly with sensitive information.
Trainer
Barista, Starbucks
02.2017 - 08.2018
- Delivered excellent guest service to customers with the organization’s mission, culture, and values in mind
- Accurately followed food safety procedures as well as Starbucks drink recipes to provide premium quality products
- Ensured daily time, temperature, and waste controls are followed
- Ensured health codes and safety standards are followed
- Trained new team members with positive reinforcement and encouraging coaching methods
- Customer Service
- Data Entry/Accuracy
- Leadership
- Relationship Building
- Record/File Maintenance
- Conflict Resolution
- Organization
- Time Management
- Multi-tasking
- Proficient in MS Office
- Tech Savvy
Energetic Customer
TN
01.2010 - 01.2012
- Service Representative experienced in both call-center and retail store settings
- Passionate about building long-term customer relationships, driving brand loyalty, and increasing customer engagement
- Personable and professional under pressure, with a motivated, positive nature
- Media Art Two-year
- Communications Degree
Timeline
Cashier
Lowe’s Home Improvement
03.2021 - 04.2022
Call Service Representative
Ellicottville BOCES
01.2020 - 06.2020
Trainer
Barista, Starbucks
02.2017 - 08.2018
Energetic Customer
TN
01.2010 - 01.2012