Savannah Swierzewski

I assist customers with billing inquiries and any other concerns such as basic technical support, offering solid resolutions or options available to them. From communicating with peers and leadership via chat rooms or in-person to assisting customers all day, I can confidentially tell you that customer satisfaction is always my main concern.

• Actively listened to customers, and handled concerns efficiently and effectively while using de-escalation skills to prevent any escalations to our leadership team.
• Offered advice and assistance to customers, being attentive to any special needs or wants.
• Readily available to assist with our busy call flow environment to ensure timeliness of customer interaction.

• Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking a similar role where outstanding packing skills and a strong commitment to safety will be valued.
• Kept records accurate and current by documenting movements in the company system.
• Performed proper lifting and handling techniques to maintain a safe working environment.
• Collaborated with team members to complete timely orders and avoid delays, kept production at least 90% or above

This position included making sure my staff members were up to date on any menu and or policy changes while being able to train them on new tasks when needed or requested.

• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Assisted management team in developing and creating welcoming atmosphere for crew members to voice concerns.