SAVANNAH THOMAS
Hogansburg,NY
Summary
Hardworking Advocate working diligently on behalf of victims to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Victims Service Advocate, Intern
Chataqua Cnty Chamber Commerce
Mayville, NY
01.2020 - 03.2020
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
Peer Advocate
Seneca Strong Wellness Center
Irving, NY
07.2019 - 09.2019
- Developed strong rapport with clients, enhancing overall service quality and client retention rates.
- Participated in ongoing professional development opportunities to stay current on best practices in peer advocacy.
- Provided crisis intervention services as needed, connecting clients with appropriate emergency resources.
- Developed tailored action plans that addressed each client''s specific barriers to achieving personal goals.
- Created a safe space where clients felt comfortable discussing personal challenges without fear of judgment or stigma.
- Educated clients about available community resources, empowering them to make informed decisions.
- Connected at-risk individuals with specialized services, reducing incidents of crisis situations.
- Maintained accurate documentation of client interactions, allowing for seamless coordination with other team members.
Hotel Front Desk Clerk
Quality Inn and Suites
Fredonia, NY
05.2019 - 07.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
Wine Connoisseur
Liberty Vineyards and Winery
Sheridan, NY
08.2018 - 05.2019
- Provided consultation services for clients seeking rare or hard-to-find bottles as gifts or investments.
- Managed inventory effectively, maintaining optimal stock levels while minimizing spoilage and waste.
Hotel Front Desk Clerk
Maplewood Hotel
Lily Dale, NY
06.2018 - 08.2018
Phone Operator/Customer Service
The Connection
Jamestown, NY
03.2017 - 08.2017
Education
Associate in Human Services -
Jamestown Community College
Jamestown, NY06.2024
High School Diploma -
Salmon River Central School
Fort Covington, NY06.2010
Skills
- Victim advocacy
- Office Administration
- Documentation And Reporting
- Legal System Navigation
- Client Confidentiality
- Trauma Informed Care Framework
- Referral services
- Customer Service
- File Management
- HIPAA knowledge
- Client interaction
Certification
- First Aid/CPR Certified - 2022
- Certified in Group Preparation and Selection II/Model Approach to Partnerships in Parenting - 2020
- HIPAA Compliance Certified - 2020
- Sales Essentials Certificate - 2021
- MCAS - Microsoft Certified Application Specialist - 2021
References
- Jennifer Standingarrow 5186515686, 10+, Professionally
- Kenneth Jock 5186517529, 10+, Personally
Timeline
Victims Service Advocate, Intern
Chataqua Cnty Chamber Commerce
01.2020 - 03.2020
Peer Advocate
Seneca Strong Wellness Center
07.2019 - 09.2019
Hotel Front Desk Clerk
Quality Inn and Suites
05.2019 - 07.2019
Wine Connoisseur
Liberty Vineyards and Winery
08.2018 - 05.2019
Hotel Front Desk Clerk
Maplewood Hotel
06.2018 - 08.2018
Phone Operator/Customer Service
The Connection
03.2017 - 08.2017
Associate in Human Services -
Jamestown Community College
High School Diploma -
Salmon River Central School