Savannah Thomas

• Customer Operations Leadership: Proven ability to develop and execute customer operations strategies that drive satisfaction, loyalty, and efficiency within international markets.

• Cross-Functional Team Collaboration: Expertise in building and leading high-performing, cross-functional teams (e.g., Sales, Marketing, Product, R&D) to achieve shared customer-centric goals. Demonstrated success in fostering strong communication and alignment across departments.

• CRM Implementation & Management: Full lifecycle experience in the selection, implementation, and optimization of CRM systems (Zoho), including data migration, workflow automation, and user training.

• Operational Excellence: Deep understanding of process optimization methodologies to streamline customer support workflows, reduce costs, and enhance service delivery.

• Performance Analysis & Reporting: Proficient in developing and analyzing key performance indicators (KPIs) to track customer operations performance, identify areas for improvement, and provide data-driven insights to leadership.

• Global Stakeholder Engagement: Adept at building and maintaining strong relationships with internal and external stakeholders across diverse cultural and geographical contexts.

• Start-up Agility: Thrives in fast-paced, dynamic start-up environments, demonstrating adaptability, problem-solving skills, and a proactive approach to building scalable operational infrastructure.

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Cross functionally collaborated with teams in the organization to create processes, troubleshoot, and find valuable efficiencies in an ever changing start up.
• Create, edit, and alter customer service workflows and strategies while keeping KPIs in mind. Implemented LMS system client services module.
• Hired, trained, and mentored Client Services Team.
• Analyzed data for trends and alerted appropriate stakeholders to intervene as necessary for optimal client experience.

• Managed 22 staff members, prepared work schedules and assigned specific duties.
• Determined staffing requirements, and interviewed, hired and trained new employees.
• Located, selected, and procured merchandise for resale, representing management in purchase negotiations for two locations.
• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
• Ran end of month reports and kept staff on target for sales goals.
• Created white glove experience for all customers- medical and spa patients.
• Daily deposits and balancing of cash on hand.

• Hired, developed, and maintained staff, morale, and the client experience for the operating room, clinic, and three medical spas.
• Inventory system implementation and ordering for office, spas, and operating room.
• Maintained schedule for two providers and up to 25 employees at any given time.
• Physician outreach, event organization, and oversaw the opening of two additional medical spa locations while present.
• Weekly education for Esthetics, Office, and OR staff.
• Worked as an MA, scrub tech, and/or esthetician as needed assuring a client or patient was never missed.
• Oversaw AAAASF accreditation for operating room.

* Customer Operations Leadership: Proven ability to develop and execute customer operations strategies that drive satisfaction, loyalty, and efficiency within international markets.

* Cross-Functional Team Collaboration: Expertise in building and leading high-performing, cross-functional teams (e.g., Sales, Marketing, Product, R&D) to achieve shared customer-centric goals. Demonstrated success in fostering strong communication and alignment across departments.

* CRM Implementation & Management: Full lifecycle experience in the selection, implementation, and optimization of CRM systems (Zoho), including data migration, workflow automation, and user training.

* Operational Excellence: Deep understanding of process optimization methodologies to streamline customer support workflows, reduce costs, and enhance service delivery.

* Performance Analysis & Reporting: Proficient in developing and analyzing key performance indicators (KPIs) to track customer operations performance, identify areas for improvement, and provide data-driven insights to leadership.

* Global Stakeholder Engagement: Adept at building and maintaining strong relationships with internal and external stakeholders across diverse cultural and geographical contexts.

* Start-up Agility: Thrives in fast-paced, dynamic start-up environments, demonstrating adaptability, problem-solving skills, and a proactive approach to building scalable operational infrastructure.