SAVANNAH TOULSON

• Improved visitor experience by greeting and assisting guests promptly.
• Liaised effectively between therapists and clients when necessary, facilitating clear communication regarding treatments or preferences.
• Improved client satisfaction by providing exceptional customer service and anticipating their needs.
• Maintained cleanliness of treatment rooms, restrooms, and common areas to uphold high standards of sanitation and professionalism.
• Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
• Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
• Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.

Scanned packages loaded them into cages/box trucks

• Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
• Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
• Handled packages with care while transporting from truck to loading dock.
• Sorted and properly arranged items.
• Unloaded packages with care and placed in proper staging area.
• Assisted other team members in navigating large loads.

• Developed and actualized customer service initiatives to decrease wait times.
• Resolved concerns with products or services to help with retention and drive sales.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Helped customers complete purchases, locate items and join reward programs.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Stocked, tagged and displayed merchandise as required.
• Addressed customer needs and made product recommendations to increase sales.
• Checked personal identifications during alcohol and tobacco sales.
• Mentored new team members on sales software system operation.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Resolved customer complaints and maintained clean and tidy checkout area.