Savannah Valentine
North Tonawanda,NY
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and team performance at El Punto Mexican Cantina. Excelled in multitasking and conflict resolution, driving operational improvements and fostering a positive work environment. Skilled in POS operation and team motivation, consistently delivering exceptional hospitality service. Achieved significant sales growth through strategic merchandising and targeted promotions.
Overview
3
3
years of professional experience
Work History
Assistant Manager
El Punto Mexican Cantina
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Server
El Punto Mexican Cantina
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
El Punto Mexican Cantina
02.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Sales Associate
Carters
02.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
Market in the Square
07.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Pre Law And Criminal Justice
Niagara University
Niagara Falls, NY05-2027
High School Diploma -
Mount St Mary Academy
Kenmore, NY05-2023
Skills
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Schedule oversight
- Multitasking Abilities
- Conflict Resolution
- Team building
- Reliability
- Professionalism
- Time management abilities
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Service prioritization
- High-volume dining
- POS operation
- Exceptional communication
- Reservation coordination
- Seating arrangements
References
Former Manager: Greg Diehl (716) 352-9322
Former Manager: LouAnn Durfey (716) 471-5591
Timeline
Assistant Manager
El Punto Mexican Cantina
02.2023 - Current
Server
El Punto Mexican Cantina
02.2023 - Current
Host
El Punto Mexican Cantina
02.2023 - Current
Cashier
Market in the Square
07.2022 - 01.2023
Sales Associate
Carters
02.2022 - 06.2023
No Degree - Pre Law And Criminal Justice
Niagara University
High School Diploma -
Mount St Mary Academy
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