SAVANNAH WALLACE
Aylett
Summary
Encouraging manager and great problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Skilled professional with experience in documentation, excellent organizational skills, and strong attention to detail. Experience with gained responsibility from promotions and how to correctly manage and fill those roles. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Receptionist
Green Air, Inc. Air Conditioning And Heating
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
- Issued purchase orders for warranty and maintenance parts.
- Rotated being scheduled with the On-Call phone to answer and address emergency after-hour calls.
- Streamlined communication between customers and technicians for timely service delivery.
- Maintained accurate records of service calls, technician assignments, and completed jobs for optimal organization.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Leveraged social media platforms to enhance employer brand visibility and attract top talent.
- Use Excel and Microsoft Word daily
Center Manager
The UPS Store
09.2023 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed multiple locations and monitored shift changes to uphold business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Senior Associate
The UPS Store
08.2021 - 09.2023
- Help manage day to day operations
- High focus on driving sales through developing customer relationships
- Maintain company standards and coordinate with managers and owners regularly to help with sales and growth
- Hold employees accountable to company goals
- Open and close registers daily and maintain cleanliness of the store
- Help maintain positive relationships with customers by filing and investigating claims for national and international shipping
- Routinely uses fax machines, copiers, and printers
- Offers experience with document scanning
- Providing notary services to customers
- Help train new employees
- Knowledge and experience with wide format printers
- Knowledge with Microsoft Word, Google Drive, and Microsoft PowerPoint
- Creating positive relationships with mailbox customers by distributing mail and packages correctly and promptly
- Understanding and executing the correct processes for unique shipping needs
- Helped create and worked marketing events to help grow sales and draw new customers to the business.
Store Associate
Tuesday Morning
08.2020 - 08.2021
- Gave prompt and friendly service
- Helped move freight to sales floor
- Processed sales in the POS system
- Maintained excellent store appearance.
Associate
The Holiday Barn
05.2019 - 09.2019
- Helped maintain cleanliness of kennels
- Helped rotate animals schedules for the day.
Education
SOCIAL SCIENCES -
J. Sergeant Reynolds at Henrico, Virginia
05.2022
GENERAL STUDIES -
J. Sergeant Reynolds at Henrico, Virginia
05.2020
High School Diploma -
King William High School at King William, Virginia
05.2019
Skills
- Excellent written and oral communication skills
- Works well under pressure
- Able to complete tasks in a timely manner
- Quick decision making in high stress situations
- Team Supervision
- Customer Service
- Staff Hiring
- Staff Leadership
- Operations Oversight
References
- CONNIE GREY, Previous Manager, 08/2020, 08/2021, 1 (804) 296-8554
- KURT CRUM, Previous Assistant Manager, 08/2020, 08/2021, (804) 381-1838
- LIZZI WALDROP, Co-Worker, 08/2021, 02/2023, 1 (804) 837-2878
Timeline
Receptionist
Green Air, Inc. Air Conditioning And Heating
09.2024 - Current
Center Manager
The UPS Store
09.2023 - 06.2024
Senior Associate
The UPS Store
08.2021 - 09.2023
Store Associate
Tuesday Morning
08.2020 - 08.2021
Associate
The Holiday Barn
05.2019 - 09.2019
GENERAL STUDIES -
J. Sergeant Reynolds at Henrico, Virginia
High School Diploma -
King William High School at King William, Virginia
SOCIAL SCIENCES -
J. Sergeant Reynolds at Henrico, Virginia
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