Savannah Wheeler
Midwest City
Summary
Versatile customer service professional with 10 years of experience in retail and hospitality sectors. Proven track record in enhancing guest experiences and driving sales through effective communication and leadership. Skilled in inventory control, merchandising, and team supervision, with a strong commitment to delivering exceptional service. Seeking to leverage diverse skill set in a dynamic work environment.
Overview
10
10
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Full Time Team Member
Chick-fil-A
Midwest City
09.2025 - Current
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
- Maintained a clean and organized cashier station, ensuring efficient workflow for both customers and colleagues
- Managed cash register reconciliation at the end of each shift, balancing sales totals with cash on hand
- Collaborated with team members to resolve any discrepancies or issues related to customer transactions
- Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
- Utilized point-of-sale (POS) system to process orders accurately while maintaining high transaction speed
- Effectively communicated promotions or special offers to customers during checkout process, increasing upsell opportunities
Guest Relations
ASM Global
Oklahoma City
09.2024 - 11.2025
- Provided exceptional customer service to guests, ensuring a positive and memorable experience
- Managed guest inquiries and resolved issues in a timely and professional manner
- Demonstrated extensive knowledge of hotel amenities, local attractions, and dining options to assist guests with their needs
- Effectively communicated with guests to understand their preferences and anticipate their needs
- Collaborated with other departments such as housekeeping and maintenance to ensure guest satisfaction
- Developed strong relationships with repeat guests through personalized interactions and attention to detail
- Trained new team members on company policies, procedures, and best practices for delivering exceptional customer service
Retail Sales Associate
Khol's
Midwest City
02.2023 - 09.2023
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Built strong relationships with repeat customers.
- Collaborated with team members to create visually appealing merchandise displays.
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
Sales Associate
Burlington Stores
Midwest City
03.2020 - 01.2021
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
Sonic Carhop
Sonic Drive-In
Midwest City
05.2016 - 10.2016
- I worked as a carhop, but later had to quit due to a spider bite I got there and was in the hospital for 4 weeks
Education
High school diploma -
Carl Albert High School
Midwest City, OKSkills
- Toddler Care
- Kennel experience
- Phone etiquette
- Microsoft Office
- Babysitting
- Sales
- Merchandising
- Customer service
- Inventory control
- Food Service
- Serving Experience
- Pet Sitting
- Leadership
- English
- Microsoft PowerPoint
- Pet Care
- Retail math
- Hospitality
- Childcare
- Cash register
- Dependability
- Nannying
- Basic math
- Cashiering
- Cleaning Experience
- Cash Handling
- Communication skills
- Restaurant experience
- Stocking
- Animal Care
- Interpersonal skills
- Organizational skills
- Supervising experience
- Cash handling
- Retail sales
- Host/Hostess
- Dog handling
- Time management
- Driving
- Heavy lifting
Certification
Driver's License
Languages
English
Timeline
Full Time Team Member
Chick-fil-A
09.2025 - Current
Guest Relations
ASM Global
09.2024 - 11.2025
Retail Sales Associate
Khol's
02.2023 - 09.2023
Sales Associate
Burlington Stores
03.2020 - 01.2021
Sonic Carhop
Sonic Drive-In
05.2016 - 10.2016
High school diploma -
Carl Albert High School