Savannaha Tyler
Kansas City,MO
Summary
Dedicated customer service professional with over 15 years of experience in account management and issue resolution. Skilled in live chat, phone, and email support, fostering strong customer relationships through effective communication and problem-solving. Recognized for delivering professional service and achieving high customer satisfaction. Aiming to leverage expertise as a Retention Specialist to enhance customer loyalty and retention.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Retention Specialist III
Full Potential Solutions
Kansas City, MO
09.2021 - Current
- Engaged customers to understand their needs and improve retention strategies.
- Analyzed customer feedback to identify trends and enhance service offerings.
- Collaborated with team members to develop targeted communication campaigns.
- Managed multiple chat sessions simultaneously while maintaining service standards.
- Conducted quality assurance checks on chat responses for accuracy and clarity.
- Monitored chat queues for incoming requests from customers requiring assistance.
Human Resources Specialist
Randstad (UPS)
Kansas City, Missouri
12.2020 - 06.2021
- Ensured compliance with federal regulations regarding privacy protection for patient health information.
- Verified accuracy of patient information and test results during data entry.
- Conducted quality assurance checks on all data entered into the system.
- Entered COVID-19 test data into electronic health record systems.
- Processed incoming requests for COVID-19 related reports and statistics.
- Responded promptly to user inquiries regarding various aspects of the database system.
Customer Care Specialist
Alliance Data
Lenexa, Kansas
01.2014 - 11.2020
- Assisted customers with credit card inquiries and account management.
- Responded to inquiries from customers regarding their credit cards and accounts.
- Processed applications for credit cards and verified applicant information.
- Resolved billing discrepancies and disputes through effective communication.
- Monitored account activity for potential fraud and unauthorized transactions.
- Maintained accurate records of customer interactions and transactions in systems.
- Identified opportunities for cross-selling additional products or services to customers.
- Provided training to new staff on company policies and procedures for credit cards.
Education
Job Corps Satellite
Kansas City, Mo 09.2001 - 05.2002
Skills
- Customer retention
- Customer relationship management
- Customer segmentation
- Data analysis
- Communication strategies
- Issue resolution
- Decision-making
- Attention to detail
- Time management
- Conflict resolution
Timeline
Retention Specialist III
Full Potential Solutions
09.2021 - Current
Human Resources Specialist
Randstad (UPS)
12.2020 - 06.2021
Customer Care Specialist
Alliance Data
01.2014 - 11.2020
Job Corps Satellite
09.2001 - 05.2002