Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah J. Clem

Summary

Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.

Overview

5
5
years of professional experience

Work History

Social Media Marketing Specialist

Brinker's Jewelers
11.2023 - Current
  • Boosted brand awareness by developing and implementing effective social media marketing strategies.
  • Increased online engagement through the creation of compelling content tailored to target audiences.
  • Managed multiple social media accounts, ensuring consistent branding and messaging across all platforms.

Assistant Store Manager

Pandora Jewelry
06.2022 - 11.2023
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Sales Lead

Pandora Jewelry
05.2019 - 06.2022
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Trained, coached and mentored new sales associates for maximum performance.

Sales Associate

Pandora Jewelry
09.2018 - 05.2019
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Marketing and Social Media Coordinator

Nick T. Arnold Jewelers
06.2022 - 01.2023
  • Strategized and developed video content for client's website and social media publications.
  • Strategically planned, implemented and monitored client's social media content and campaigns.
  • Collaborated with sales, product management and web development teams to create specific marketing campaigns across multiple platforms.
  • Maintained current social media trends through attending professional conferences and webinars.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.

Education

Bachelor of Science - Business Administration

University of Southern Indiana
Evansville, IN
05.2022

Skills

  • POS Systems Operations
  • Sales Expertise
  • Time Management
  • Sales and Marketing
  • Customer Service
  • New Hire Training
  • Attention to Detail
  • Retail Operations
  • Inventory Control
  • Leadership

Timeline

Social Media Marketing Specialist

Brinker's Jewelers
11.2023 - Current

Assistant Store Manager

Pandora Jewelry
06.2022 - 11.2023

Marketing and Social Media Coordinator

Nick T. Arnold Jewelers
06.2022 - 01.2023

Sales Lead

Pandora Jewelry
05.2019 - 06.2022

Sales Associate

Pandora Jewelry
09.2018 - 05.2019

Bachelor of Science - Business Administration

University of Southern Indiana
Savannah J. Clem