Savanna Johnston
Oklahoma City
Summary
Dynamic individual with hands-on experience in Case Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Care Management Extender II
OU Health
Oklahoma City, OK
01.2026 - Current
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations in the ER.
- Educated clients on available programs, insurance benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated with healthcare providers to ensure patients had access to necessary medical services by scheduling appointments to establish PCPs.
- Assessed community needs and identified resources for social and community service programs.
- Skilled at working independently and collaboratively in a team environment with social workers, nurse case managers, and ER staff.
Medical Case Manager
OU Infectious Disease Clinic
03.2024 - Current
- Managed a caseload of over 100 clients, coordinating medical services and resources to ensure their health needs were met.
- Conducted thorough assessments of clients' medical and psychosocial needs, developing individualized care plans to support their overall well-being.
- Collaborated with healthcare providers, insurance companies, and social service agencies to facilitate comprehensive care for clients.
- Maintained strict state and federal confidentiality protocols to safeguard sensitive information.
- Assist clients with gathering documents and submitting Ryan White HDAP applications for appointment and medication copay assistance.
- Coordinated care plans for diverse patient populations, ensuring tailored support and adherence to treatment protocols.
- Provided mentorship to new staff, fostering skill development in case management best practices and client advocacy.
- Served as a trusted resource for colleagues seeking advice on complex cases or challenging situations involving HIV-positive clients.
Behavioral Health Case Manager II
Hope Community Services
03.2023 - 03.2024
- Work with adult population advocating and connecting clients to community resources.
- Provide support to clients by teaching coping skills to manage mental health symptoms to aid in living a healthier and more productive life.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Trained in crisis intervention, de-escalation, and therapeutic options.
- Maintain certifications and operate according to ODMHSAS and HIPPA guidelines.
- Build and maintain rapport with clients to help them reach their individual treatment goals, contacting and engaging caseload, and updating treatment plans.
Social Enterprise Assistant Manager/Supervisor
Homeless Alliance
12.2021 - 03.2023
- Work with justice involved, DHS involved, and low-income youth to provide a supportive environment for developing job readiness skills along with personal and career development.
- Create and manage employee schedules, answer and respond to customers, book and run the mobile unit, and assisting the youth in daily operations of Sasquatch Shaved Ice.
- Monitor employees’ progress and needs, addressing any immediate concerns and quickly communicating problems that arise to supervisor and case management partners.
- Conduct on-going assessment of the employees’ needs from a strength focused, solution-based perspective.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained strong relationships with community partners and clients
Day Shelter Advocate
Homeless Alliance
06.2021 - 12.2021
- Make referrals for clients through partner agencies (Upward Transitions, Diversion Hub, Palomar, etc.) along with maintaining positive relationships between agencies.
- Manage waitlist of up to 40+ clients per day, helping them to obtain SNAP and Medicare/Medicaid benefits, apply to housing programs (OCHA/OHFA) as well as any other various client needs.
- Refer clients in CCMSA meetings and to Homeless Alliance case management programs.
- Take clear, accurate case notes upon each interaction with clients and maintain trust and positive relationships with each client.
Youth Care Coordinator
Sisu Youth Services
04.2021 - 09.2021
- Prepare the building for clients and volunteers.
- Secure belongings of clients, fill out wellness checks with new clients upon arrival.
- Help clients obtain SNAP/food stamp benefits
- Mentor youths/clients and help develop life skills such as laundry, cooking, money management, creating a resume, time management, and decision making.
- De-escalate clients in crisis situations, answer the SISU emergency helpline, note the daily events at the shelter for staff, and work with case management on treatment plans unique to each client.
- Built strong relationships with clients to deliver emotional support and companionship.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Promoted proper sanitation by training on important cleaning tasks in kitchens and bathrooms.
- Offered training on personal hygiene and grooming skills.
Willard Winter Shelter Advocate
Homeless Alliance
12.2020 - 04.2021
- De-escalate mental health crises, violent situations, and issues between clients, using trauma informed language, along with creating safety plans for at-risk clients.
- Manage up to 300+ clients at the same time, addressing medical, interpersonal, and case management issues.
- Take inventory of winter weather gear and supplies needed for the shelter.
- Work one on one with men, women, families, couples, and children in the homeless community.
- Maintain a professional and positive attitude, establish healthy boundaries
- Develop and maintain trusting, professional relationships with clients.
- Establish and maintain close collaborative working relationships with community partners
Education
Bachelor of Science - Planned Programs
University of Oklahoma
Norman, OK12.2020
Associate of Science - Diversified Studies
Oklahoma City Community College
Oklahoma City, OK12.2020
Skills
- Experience working with a variety of populations including mental health & substance abuse, youth, justice involved individuals, and HIV/AIDS patients
- Excellent communication, critical thinking, and active listening skills
- Ability to approach situations with empathy, compassion, and patience while maintaining professional boundaries
- Skilled in referral coordination & resource management
- Emphasizes self-care, resilience, and empowerment of clients
- Multidisciplinary collaboration
Timeline
Care Management Extender II
OU Health
01.2026 - Current
Medical Case Manager
OU Infectious Disease Clinic
03.2024 - Current
Behavioral Health Case Manager II
Hope Community Services
03.2023 - 03.2024
Social Enterprise Assistant Manager/Supervisor
Homeless Alliance
12.2021 - 03.2023
Day Shelter Advocate
Homeless Alliance
06.2021 - 12.2021
Youth Care Coordinator
Sisu Youth Services
04.2021 - 09.2021
Willard Winter Shelter Advocate
Homeless Alliance
12.2020 - 04.2021
Bachelor of Science - Planned Programs
University of Oklahoma
Associate of Science - Diversified Studies
Oklahoma City Community College