Savaunah Mims
Summary
Detail-oriented and customer-focused professional transitioning into Pharmacy Technology with experience in regulated environments, documentation accuracy, fraud prevention, and data analysis. Skilled in maintaining confidentiality, multitasking in fast-paced settings, resolving customer concerns, and following strict compliance procedures. Seeking to apply strong analytical and organizational abilities to support safe and efficient pharmacy operations while continuing to grow within the healthcare field.
Overview
8
8
years of professional experience
Work History
Customer Support Analyst
RMS Company
02.2024 - 06.2024
- Communicated and interacted with internal/external teams for issue resolution
- Performed the appropriate data analysis to validate reported issues
- Responded to user requests and/or incidents received and provided support for the partners
- Troubleshoot incidents within technology platforms via ticket system
Loan Servicing Specialist
First Fidelity Bank
06.2023 - 12.2023
- Managed loan servicing operations to ensure compliance with regulatory requirements and internal policies.
- Reviewed and processed applications, verifying documentation for accuracy and completeness.
- Balanced customer accounts utilizing computer software under strict guidelines. Completed daily operational reports. Performed Special projects.
- Recovered over $15,000 improperly applied to customer accounts due to internal system glitch.
Fraud Analyst II
Arvest Bank Operations
08.2022 - 05.2023
- Analyzed transaction data to identify patterns indicative of fraud.
- Conducted thorough investigations into suspicious account activity.
- Communicated with upper management regarding customers who have reported fraud and unauthorized transactions, as well as customers who may be a potential target.
Senior Mortgage Processor
American Financing Corporation
06.2020 - 06.2022
- Reviewed and analyzed applications for compliance with regulations and company policies.
- Mentored junior processors on best practices in loan processing and customer interaction.
- Provided guidance to Loan Officers on complex loan products or processes
- Streamlined workflow processes to enhance efficiency in processing operations.
Family Caretaker
Stay At Home Mom
11.2018 - 05.2020
- Family relocation.
Mortgage Processor
MidFirst Bank
10.2016 - 10.2018
- Managed loan processing from application to closing, ensuring compliance with regulations and internal policies.
- Collaborated with underwriting teams to resolve issues and expedite loan approvals effectively.
- Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
Education
Pharmacy Technician
Francis Tuttle Technology Center
Oklahoma City, OK05-2026
Certificate - Comptia Certification Training
OSU-OKC
Oklahoma City, OK05-2025
Skills
- Regulatory compliance
- Documentation accuracy
- Data entry and record management
- Customer service and communication
- Confidential information handling
- Problem-solving and troubleshooting
- Quality assurance
- Attention to detail
- Time management and multitasking
- Team collaboration
- Microsoft Office and computer systems
- Fast-paced operational support
Timeline
Customer Support Analyst
RMS Company
02.2024 - 06.2024
Loan Servicing Specialist
First Fidelity Bank
06.2023 - 12.2023
Fraud Analyst II
Arvest Bank Operations
08.2022 - 05.2023
Senior Mortgage Processor
American Financing Corporation
06.2020 - 06.2022
Family Caretaker
Stay At Home Mom
11.2018 - 05.2020
Mortgage Processor
MidFirst Bank
10.2016 - 10.2018
Pharmacy Technician
Francis Tuttle Technology Center
Certificate - Comptia Certification Training
OSU-OKC