Savaunah Mims
Oklahoma City,OK
Summary
Joining RMS Revenue Management Solutions, my focus has shifted to integrating cybersecurity principles into customer support, ensuring robust protection for both clients and data. With a background as a Loan Servicing Specialist at First Fidelity Bank, I honed my analytical skills, specializing in DTI analysis and charge-offs, which are pivotal in maintaining financial stability and customer trust.
Our team's dedication to precision and security is evident in our meticulous approach to documentation and regulatory compliance. Leveraging experience from Arvest Bank as a Fraud Analyst, I've contributed to safeguarding against fraudulent activities and enhancing loan processing systems. This blend of cybersecurity acumen with financial service expertise enables me to provide superior support in today's digital economy.
Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Customer Support Analyst
RMS Company
02.2024 - 06.2024
- Communicated and interacted with internal/external teams for issue resolution
- Performed the appropriate data analysis to validate reported issues
- Responded to user requests and/or incidents received and provided support for the partners
- Troubleshoot incidents within technology platforms via ticket system
Loan Servicing Specialist
First Fidelity Bank
05.2023 - 11.2023
- Performed operational duties associated with check processing and investigating inquiries received from financial institutions.
- Balanced transactions produced by the branches to debits and credits to be posted to customer accounts.
- Balanced customer accounts utilizing computer software under strict banking guidelines. Completed daily operational reports. Performed Special projects.
- Recovered over $15,000 improperly credited to customers account due to internal system glitch.
Fraud Analyst II
Arvest Bank Operations
08.2022 - 01.2023
- Analyzed high risk, suspicious, or disputed account transactions.
- Monitored multiple systems and applications while exercising judgment and decisions to prevent fraud.
- Communicated with upper management regarding customers who have reported fraud and unauthorized transactions, as well as customers who may be a potential target.
Senior Mortgage Loan Processor
American Financing Corporation
09.2021 - 06.2022
- Reviewed and verified loan documents for accuracy and compliance with company policies and procedures
- Reviewed applicant financial status, credit history and property appraisal to determine feasibility of granting loans
- Provided guidance to Loan Officers on complex loan products or processes
- Prepared loan packages for underwriting, including ordering title reports, credit reports, appraisals, verifications of employment and other documentation as required.
Senior Mortgage Loan Processor
loanDepot
10.2020 - 10.2021
- Prioritized and organized tasks to efficiently accomplish service goals
- Verified loan documents to ensure accuracy and compliance with company policies and procedures
- Maintained regular contact with customers throughout the loan process providing updates on progress made or any needed information or documentation.
Underwriter
Adfitech
01.2020 - 03.2020
- Evaluated loan applications to assess creditworthiness, risk and eligibility for approval
- Analyzed financial information including income, assets, liabilities and credit history of applicants
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents
- Assessed potential risks associated with each transaction prior to approving loans.
Family Caretaker
Stay At Home Mom/Wife
11.2018 - 12.2019
- Relocated out of state with husband.
Mortgage Loan Processor
MidFirst Bank
10.2016 - 10.2018
- Reviewed loan applications and verified accuracy of borrower information
- Assessed credit reports to determine eligibility for mortgage loans
- Processed loan documents and ensured compliance with federal regulations.
Career Transition
Self Employed
09.2015 - 09.2016
- Worked as a freelance makeup artist.
Mortgage Loan Auditor/Processor
American Southwest Mortgage
08.2012 - 08.2015
- Analyzed loan documents for accuracy and compliance with applicable regulations and guidelines
- Conducted quality control audits of loan files to identify errors or omissions in the documentation
- Verified accuracy of borrower information such as credit scores, income sources
- Provided training on updated audit requirements to staff members.
Education
Associate's - Cybersecurity
OSU-OKC
Oklahoma City, OKCertification And License - Esthetics
Central State Beauty And Wellness College
Oklahoma City, OK07.2015
Skills
- Fraud prevention and detection
- Quality audits
- Government Loans
- Troubleshooting
Timeline
Customer Support Analyst
RMS Company
02.2024 - 06.2024
Loan Servicing Specialist
First Fidelity Bank
05.2023 - 11.2023
Fraud Analyst II
Arvest Bank Operations
08.2022 - 01.2023
Senior Mortgage Loan Processor
American Financing Corporation
09.2021 - 06.2022
Senior Mortgage Loan Processor
loanDepot
10.2020 - 10.2021
Underwriter
Adfitech
01.2020 - 03.2020
Family Caretaker
Stay At Home Mom/Wife
11.2018 - 12.2019
Mortgage Loan Processor
MidFirst Bank
10.2016 - 10.2018
Career Transition
Self Employed
09.2015 - 09.2016
Mortgage Loan Auditor/Processor
American Southwest Mortgage
08.2012 - 08.2015
Associate's - Cybersecurity
OSU-OKC
Certification And License - Esthetics
Central State Beauty And Wellness College