Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Savhana Wilson

INDIANAPOLIS,IN

Summary

Dynamic leader with proven expertise in customer service management and inventory control honed at Dollar Tree Stores. Excelled in enhancing customer satisfaction and sales through innovative merchandising and effective team coaching. Skilled in multitasking and fostering positive relationships, demonstrating exceptional problem-solving and outstanding communication abilities. Achieved significant improvements in store operations and staff proficiency. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

5
5
years of professional experience

Work History

Store Manager

Dollar Tree Stores
07.2019 - 11.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Education

High School Diploma -

Emmanuel Manual High School
2804 Madison Ave
05.2010

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory Management

Timeline

Store Manager

Dollar Tree Stores
07.2019 - 11.2024

High School Diploma -

Emmanuel Manual High School
Savhana Wilson