Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saviana Salazar

Odessa,TX

Summary

Dynamic and detail-oriented professional with extensive customer service experience at Holiday Inn. Skilled in managing high-volume inquiries and enhancing guest relations through effective communication. Proven ability to maintain organized environments and resolve issues promptly, ensuring satisfaction and loyalty. Proficient in office organization and adept at problem-solving in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Holiday Inn
10.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Barista

Starbucks
08.2024 - 11.2024

Reintegrated into former workplace after relocation.

  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Merchandiser

AT&T Stadium
07.2023 - 08.2024
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Barista

Starbucks
01.2021 - 06.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

Associates Of Health And Science - Surgical Technician

Houston Community College
Houston, TX

Associate Of General Studies - General Studies

Odessa College
Odessa, TX
05.2023

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Problem-solving skills
  • Team collaboration
  • Office organization
  • Initiative-taking
  • Issue handling
  • Guest relations
  • Skilled in software

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Front Desk Receptionist

Holiday Inn
10.2024 - Current

Barista

Starbucks
08.2024 - 11.2024

Merchandiser

AT&T Stadium
07.2023 - 08.2024

Barista

Starbucks
01.2021 - 06.2023

Associates Of Health And Science - Surgical Technician

Houston Community College

Associate Of General Studies - General Studies

Odessa College
Saviana Salazar