Saviel Terrero
North Bergen,NJ
Summary
Customer Service Representative for over 8 years providing impeccable service and support to executives and clients, astute Call Center professional offering polished communication skills brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Appointment Setter
CCD
2023.12 - Current
- Setting appointment in RadNet Lab Firm, helping patients to schedule exams for body parts, Breast, Bones, Pelvic, Etc.
Tech Support Specialist
Alorica
2020.09 - 2023.12
- Technical support specialist for Samsung Electronics in Canada providing technical support to customer problems with the best capacity and knowledge, in order to do an impeccable job and that the customer is satisfied with the verdict of the technical problem, also answering any questions about their devices.
Customer Service Operator
Continuum Global Solutions
2018.12 - 2020.09
- Customer Service Representative for US Boost Mobile
- Improved first call resolution rates by utilizing comprehensive product knowledge during interactions with customers.
Customer Service Operator
Alorica
2018.10 - 2018.12
- Customer service representative for Verizon in the United States
- Providing the best service in the English language.
Customer Service Operator
Conduent
2018.06 - 2018.08
- Customer Service Representative for US Boost Mobile
- Providing the best assistance using the English and Spanish languages.
Customer Service Operator
AMOV International Teleservises
2017.01 - 2018.06
- Customer service representative for the television and internet company Claro, Puerto Rico
- In the finance department, executing payments, organizing payment plans, payment extensions, requesting letters of balance, credit report in different languages such as English and Spanish.
Service Representative
V-Energy
2015.12 - 2016.04
- Senior runway operator, sale of fuel (Gas oil, Gasoline) and lubricants, Check box, Unloading of fuel tanks.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 40 customers each day.
Technical Assistant
Nuñez Electronics
2013.03 - 2013.07
Education
Some College (No Degree) - Industrial Engineering
Universidad Autonoma De Santo Domingo
Santo Domingo, DREnglish As Second Language - English-as-a-Second-Language Education
Instituto Cultural Dominico Americano
Dominican Republic11.2018
Skills
- Client Engagement
- Customer Relationship Management
- Team Collaboration
- Call center experience
- Satisfaction monitoring
- Technical Support
Certification
- Bachelor, Basic Electronic Products Assembly Technical
- English by Immersion Program
- Basic Computing
- Basic Excel, Basic Word and Basic Power Point.
Languages
English
Full Professional
Timeline
Appointment Setter
CCD
2023.12 - Current
Tech Support Specialist
Alorica
2020.09 - 2023.12
Customer Service Operator
Continuum Global Solutions
2018.12 - 2020.09
Customer Service Operator
Alorica
2018.10 - 2018.12
Customer Service Operator
Conduent
2018.06 - 2018.08
Customer Service Operator
AMOV International Teleservises
2017.01 - 2018.06
Service Representative
V-Energy
2015.12 - 2016.04
Technical Assistant
Nuñez Electronics
2013.03 - 2013.07
Some College (No Degree) - Industrial Engineering
Universidad Autonoma De Santo Domingo
English As Second Language - English-as-a-Second-Language Education
Instituto Cultural Dominico Americano
- Bachelor, Basic Electronic Products Assembly Technical
- English by Immersion Program
- Basic Computing
- Basic Excel, Basic Word and Basic Power Point.
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