SAVIENNE GILES-GARLICK
New York,NY
Summary
Reliable, dedicated healthcare professional with over 25 years of experience in patient care and administrative support across diverse clinical settings. Proven ability to handle clinical and administrative tasks with precision. Skilled in phlebotomy, EKGs, and patient intake. Recognized for streamlining workflows, reducing patient wait times, and ensuring accuracy in medical documentation. Excellent communication skills that foster patient trust and satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Acacia Network
01.2003 - Current
- Reduce patient wait times by 15% through streamlined scheduling and workflow optimization.
- Perform and record vital signs on pediatrics, teens, adults and geriatrics.
- Conduct over 300 phlebotomy procedures and 200 EKG tests annually, ensuring patient comfort and accuracy.
- Manage patient records using EHR systems, reducing documentation errors by 20%.
- Coordinate 30+ patient appointments daily, including follow-ups, referrals, and prior authorizations.
- Assist providers during medical procedures, maintaining efficiency and patient satisfaction.
- Perform ear irrigation and other clinical procedures as needed.
- Recognize by supervisors for exceptional reliability and punctuality, consistently exceeding expectations.
- Train and mentor 3 new team members on EHR systems, clinical workflows, and patient communication techniques, boosting team productivity.
- Performed over 100 EKGs and 200 phlebotomy procedures with a 98% accuracy rate.
- Conducted patient interviews, updated medical histories, and ensured accurate record-keeping.
- Improved patient satisfaction scores by 10% through empathetic communication and timely care.
- Assisted with clinical procedures, prepared patients for exams, and supported medical staff in daily operations.
Education
Associate of Applied Science -
Daeman College
New York, NY01-2027
Medical Assistant Program -
Ultrasound Diagnostic School
NY, NY12.2001
Skills
- Phlebotomy and EKG
- Referrals and Prior Authorization
- Ear Irrigation
- Bilingual: English and Spanish
- Excellent Communication Skills
- Time Management and Multitasking
- Team collaboration
- Specimens collection and processing
- Reliable, responsible, and punctual professional
- Quick learner with the ability to adapt to new systems and technologies
- HIPAA compliance
- Medical terminology
- Patient scheduling
- Patient care
- Clinical documentation
- Inventory and supply management
Certification
- Certified Medical Assistant Certificate
- Basic Life Support (BLS), American Heart Association
- NHA-CCMA
Timeline
Certified Medical Assistant
Acacia Network
01.2003 - Current
Associate of Applied Science -
Daeman College
Medical Assistant Program -
Ultrasound Diagnostic School
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