Savina Contratto
Cheyenne
Summary
Results-driven professional with extensive experience at American Pacific Mortgage Corporation and the State of Wyoming Department of Revenue. Expert in recordkeeping and client communication, achieving a significant reduction in errors through meticulous documentation. Proven ability to enhance team efficiency and exceed processing timelines while maintaining exceptional client confidentiality.
Diligent with background in tax examination and compliance review. Adept at identifying discrepancies and ensuring adherence to tax regulations. Demonstrated analytical skills and attention to detail in auditing financial records and processing tax returns.
Overview
12
12
years of professional experience
Work History
Tax Examiner
State of Wyoming Department of Revenue
02.2023 - Current
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Reduced errors in tax assessments by meticulously reviewing calculations and documentation.
- Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
Mortgage Loan Processor
American Pacific Mortgage Corporation
01.2021 - 02.2023
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Prepared file for final clear-to-close by branch management.
- Coordinated closing process with attorneys, title companies, and government clerks.
Senior Mortgage Processor
Wallick and Volk
05.2013 - 02.2021
- Reduced errors in mortgage applications by implementing a robust quality control process.
- Facilitated seamless transitions from application submission to final approval stages with keen attention to detail throughout the process.
- Contributed to the growth of the organization by consistently meeting or exceeding sales objectives.
- Provided exceptional customer service by addressing borrower concerns promptly and professionally.
- Increased closing ratio by proactively identifying potential issues and working with parties involved to resolve them quickly.
Education
Bachelor of Science - Psychology
University of Wyoming
Laramie, WY05-2009
Skills
- Recordkeeping and documentation
- Payment plan processing
- Deduction legitimacy
- Basic accounting principles
- Oral communication
- Client confidentiality
- Account reconciliation
- Payment processing
- Excellent negotiation skills
- Accounting principles
Timeline
Tax Examiner
State of Wyoming Department of Revenue
02.2023 - Current
Mortgage Loan Processor
American Pacific Mortgage Corporation
01.2021 - 02.2023
Senior Mortgage Processor
Wallick and Volk
05.2013 - 02.2021
Bachelor of Science - Psychology
University of Wyoming
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