SAVINA SANTOS
New York,NY.
Summary
Highly Motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Ticket Seller/ Ambassador
Metro-North Railroad
New York, NY
02.2024 - Current
- Greeted customers, answered questions and provided assistance with ticket purchases.
- Processed payments for tickets using cash, credit cards or other forms of payment.
- Resolved customer complaints in a professional manner.
- Maintained accurate records of ticket sales and refunds.
- Provided accurate, valid, and complete information to customers in a timely manner.
- Investigated incidents involving accidents or injuries occurring on the worksite.
Family Worker
Rena Family Child Care Network
New York , NY
09.2021 - Current
- Completed and processed applications for enrollment.
- Managed and updated student records.
- Provided information about class options, educational materials and available services.
- Interviewed family members to assess situations, capabilities and problems.
- Responded to requests for information about child care enrollment process.
- Reviewed files to check for complete and accurate information.
- Updated daily logs for tracking file movements.
Sales Representative
St. Patrick’s Cathedral
New York, NY
04.2019 - 03.2021
- Highlighted target products with eye-catching signs, displays and shelf positions.
- Improved overall customer purchasing experiences to promote steady revenue.
- Demonstrated product features to align with customer needs.
- Developed key customer relationships to increase sales.
- Created and implemented store displays, promoting sales and growth.
Office Administrator
New Era Employment
Bronx, NY.
08.2015 - 02.2019
- Managed office duties, including ordering materials, organizing workspaces, answering emails, incoming calls, and arranging appointment schedule.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed financial documents, contracts, expense reports and invoices.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Set up and maintained electronic filing systems to maintain organizational efficiency.
Education
Associate of Science - Business Administration
CUNY-Borough of Manhattan Community College
05.2024
Child Development Associate Certificate
Council For Professional Recognition
03.2022
Skills
- Team-Player with excellent communication skills
- Flexible and reliable hard worker
- Basic Knowledge of PC and computer software
- Class D Driver's Licensed (Clean DMV record)
- Supervision and Leadership
- Customer Service
Timeline
Ticket Seller/ Ambassador
Metro-North Railroad
02.2024 - Current
Family Worker
Rena Family Child Care Network
09.2021 - Current
Sales Representative
St. Patrick’s Cathedral
04.2019 - 03.2021
Office Administrator
New Era Employment
08.2015 - 02.2019
Associate of Science - Business Administration
CUNY-Borough of Manhattan Community College
Child Development Associate Certificate
Council For Professional Recognition
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