Savinder Singh
Murrieta,CA
Summary
Experienced, self motivated individual seeking employment to utilize skills and passion for Technology. Results oriented with a proven track record of working collaboratively with team members to achieve goals. Bringing forth a positive attitude and the willingness to learn new programs.
Overview
9
9
years of professional experience
Work History
IT Network Operations
Department of Transportation
01.2024 - Current
- Perform effectively in a fast-paced environment with constantly changing priorities.
- Perform daily system monitoring, verifying integrity and availability of hardware, server resources, systems, and key processes.
- Developed and implemented automated solutions to streamline IT processes and increase overall efficiency.
- Worked closely with management, network engineers, and sever administrators to ensure system are secure and compliance.
- Maintain and optimized the performance of the IT infrastructure including the server room, wireless network, audiovisual equipment, laptops, and video conferencing equipment.
- Assessed situations to determine the significance, immediacy, and project and organizational risks; executed timely decisions in the organization's best interests.
Info Tech Associate
Department of Transportation
07.2021 - 01.2024
- Managed helpdesk operations, high levels of call flow and responded to technical support needs. Prioritizing tasks according to urgency and impact on overall business functions. for example, hold record of closing most tickets through the week.
- Utilized ticketing systems to effectively manage and process support actions and requests.
- Worked closely with information technology professionals to address and resolve problems associated with software, hardware, and network related issues.
- Remained up to date with information technology trends through active participation in industry conferences, workshops, webinars, and similar events.
- Enhanced system performance by implementing and maintaining hardware and software upgrades
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
In Home Support
Best Buy
06.2015 - 07.2021
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Contributed effectively to team by offering support and guidance.
- Displayed welcoming and helpful attitude while maintaining professionalism.
Education
Bachelor of Science - Kinesiology
La Sierra University
La Sierra University07.2018
Associate of Science - Science Education
Mt. San Jacinto College
Menifee, CA09.2010
Skills
- Customer Service
- Detailed and Organized
- Network Security and Troubleshooting
- Mobile Device Management
- Switching Technologies
- Remote Infrastructure Management
- Verbal and written communication
- Virtual private networks
- Data backups
- Cisco equipment familiarity
- Firewall management tools
Affiliations
Volunteer, LittleField Physical Therapy, Observed a certified therapist who provided treatment for individuals suffering from injuries.
He assisted patients with physical movements to help restore function and lessen pain and disability.
I learned how to create individualized home experience programs for outpatient therapy clients to improve health and wellness.
Timeline
IT Network Operations
Department of Transportation
01.2024 - Current
Info Tech Associate
Department of Transportation
07.2021 - 01.2024
In Home Support
Best Buy
06.2015 - 07.2021
Bachelor of Science - Kinesiology
La Sierra University
Associate of Science - Science Education
Mt. San Jacinto College