Savio Viana
Charlotte,NC
Summary
Experienced leader in strategic IT projects, specializing in system integration, ERP, CRM, and enterprise visibility. I've collaborated with industry leaders like Tibco, SAP, Salesforce, and Ab Initio, delivering solutions aligned with business goals and enhancing customer satisfaction. Skilled in cross-functional collaboration, revenue growth, service optimization, and building strategic partnerships. As a dynamic Director, I excel in project management, decision-making, and efficient resource utilization, ensuring successful outcomes under tight deadlines. Eager to contribute my expertise and drive innovation within any organization.
Overview
7
7
years of professional experience
Work History
Senior Director - FS APIs North America
Capgemini
06.2022 - 05.2023
- Led a team of 30+ professionals in delivering top-tier cloud solutions, emphasizing high-quality service and client satisfaction.
- Spearheaded the development of streamlined business operation processes and policies, optimizing resource allocation to meet and exceed business targets. Implemented change methodologies to boost sales productivity, resulting in a remarkable 50% increase in sales revenue.
- Collaborated with department supervisors to support organizational goals, strategized and executed customer operations plans, and improved customer experiences, leading to higher renewal rates and reduced churn.
- Managed daily operations across multiple locations, fostering increased productivity, and maintained positive customer relations through proactive issue resolution and successful corrective actions.
Technical Account Manager Strategic Accounts
Ab Initio
04.2020 - 06.2022
- Led initiatives focused on key accounts, optimizing delivery and partner practices to drive market penetration and revenue growth. Successfully crafted winning proposals, leading to a substantial 20% year-over-year revenue increase on existing accounts. Enhanced platform engagement by expanding the utilization of Ab Initio's product across various projects.
- Contributed to product innovation by identifying customer needs and advocating for new product capabilities. Collaborated closely with the sales team, understanding customer requirements, promoting products, and providing valuable sales support. Assisted customers in troubleshooting product issues, delivering timely technical support, and conducted technical presentations to showcase product features and benefits.
- Applied creative problem-solving skills to overcome technical challenges in the sales process, ensuring seamless customer experiences. Developed comprehensive product training plans focused on customer success and satisfaction, further enhancing product adoption and customer loyalty.
Director API Practice North America
Capgemini
01.2018 - 01.2020
- Established Capgemini as a reliable partner for numerous API vendors within the Wealth Management sector.
- Spearheaded pre-sales initiatives, securing new contracts and generating a significant $2 million revenue boost within the inaugural year.
- Implemented comprehensive training programs to guarantee uniform high-quality delivery from the consulting team.
- Formed strategic partnerships and connected with potential clients to drive business development.
Engagement Manager
Mulesoft Software Inc., a Salesforce company
01.2016 - 01.2018
- Managed pivotal projects in the USA East Region, securing initial key projects that validated the technology and paved the way for expansion in subsequent phases, supporting Mulesoft's recurring revenue model.
- Accomplished IT modernization projects, facilitating API enablement of legacy applications for clients across diverse industries, ensuring successful outcomes.
- Developed a comprehensive framework for Mainframe migration and decommissioning, minimizing risk and expediting project timelines. This framework was adopted by multiple clients undergoing similar transformations in various geographical locations.
Education
Bachelor of Arts - Business Administration
FUNDAÇÃO GETULIO VARGAS
Sao Paulo - Brazil03.1999
Associate of Science - Computer Programming
UNIVERSIDADE ESTADUAL DE CAMPINAS
Sao Paulo - Brazil01.1990
Skills
- Cloud Computing (SaaS, PaaS, IaaS)
- Pre-Sales & Customer Engagement
- Agile Methodologies
- IT Strategy & Roadmap
- Client Relationship Management & Pre-sales
- Project & Portfolio Management
- Communication with Technical and Business Leaders
- Business Development
- Contract Negotiation
Languages
English
Native or Bilingual
Spanish
Full Professional
Portuguese
Native or Bilingual
French
Professional Working
Timeline
Senior Director - FS APIs North America
Capgemini
06.2022 - 05.2023
Technical Account Manager Strategic Accounts
Ab Initio
04.2020 - 06.2022
Director API Practice North America
Capgemini
01.2018 - 01.2020
Engagement Manager
Mulesoft Software Inc., a Salesforce company
01.2016 - 01.2018
Bachelor of Arts - Business Administration
FUNDAÇÃO GETULIO VARGAS
Associate of Science - Computer Programming
UNIVERSIDADE ESTADUAL DE CAMPINAS
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